Business Analyst

The Business Analyst translates business needs into clear, deliverable requirements that support Veterans and stakeholders. The role develops user stories and breaks down requirements into actionable functionality; analyzes data requirements, business rules, and end-to-end data flows from source to screen; and maintains documentation supporting new feature development. The analyst contributes to product design, specifications, and development, produces high-quality deliverables with guidance from a team lead, reviews solution options, and builds strong, collaborative relationships. Success requires 5 years of relevant experience with a bachelor’s degree (or equivalent experience), excellent written and verbal communication, strong attention to detail and problem-solving, the ability to shift priorities, leadership in ambiguous situations, and proficiency with the Microsoft Suite.

Key Functions

• Develop an understanding of technology products to meet the customer's current and future needs and the benefits to stakeholders and Veterans. Develop user stories and break down requirements into deliverable functionality.
• Analyze application/business domain data requirements and business rules, understanding the data flow from source to screen.
• Maintain other documentation related to development of new features.
• Responsible for contributing to the design, specifications, and development of products to meet the client needs.
• Create high-quality client deliverables with regular supervision from team lead.
• Prepare and review solution options with team lead to solve tough challenges.
• Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.
• Maintain positive relationships with the client.

Minimum Qualifications

• Bachelor's degree and 5 years of relevant experience.
• An additional 2 years of experience with an Associate's Degree.
• An additional 4 years of experience with a high school diploma.
• Experience with financial payments and transactions, financial management, mortgage servicing
• Excellent verbal and written communications skills.
• Strong attention to detail with proven analytical and problem-solving skills.
• Can easily shift focus between high-priority tasks as required.
• Demonstrates leadership in the face of ambiguity, rather than waiting for direction from above.
• Navigates through challenges to consistently get things over the finish line.
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications or Skills

• Experience supporting the WebLGY application for the Department of Veterans Affairs.
• Existing Public Trust clearance at the Department of Veterans Affairs or other federal agency.
• In depth knowledge of the mortgage industry.
• Experience implementing Salesforce and/or AWS solutions for the federal government or Department of Veterans Affairs specifically.
• Experience using JIRA and Confluence.

Position Details

• Employment type: Full-Time, W2
• Location: 100% Remote (US-based)
• Hours: 40 hours/week with availability during core business hours of 8am-5pm ET
• Start date: ASAP
• Eligibility: Must be eligible to obtain a Public Trust clearance

About PhoenixTeam

PhoenixTeam partners with organizations to deliver real results across GenAI, data, product, and technology. We help clients modernize legacy systems, redesign complex workflows, and move practical AI and digital solutions into production in regulated environments.

PhoenixTeam is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.