Business Analyst - Business Banking

We are looking for an enthusiastic self-starter to join as a Business Analyst on the Business Banking Programme. You will have the opportunity to work on a variety of activities to support the delivery of the NBS Business Banking proposition focusing on the development and implementation of an Operating Model.

The role is critical to ensuring our customer-facing teams are fully prepared for the successful launch of Business Banking products. It is designed to safeguard the integrity and stability of the Branch Network and Operations teams, ensure compliance with all regulatory and risk requirements, and deliver a seamless, well-governed transition into Business-as-Usual operations. Ultimately, the purpose is to embed sustainable long-term value, strengthen operational readiness, and build confidence in the quality, consistency, and reliability of the service delivered to our customers.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 18-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

A typical day in this role is based on collaboration between the Business Banking Programme and all customer facing teams to identify the changes required to ensure successful launch of the new proposition. You’ll spend time understanding how processes work today, exploring what needs to change, and documenting clear requirements that everyone can agree on. This includes running workshops, asking the right questions, and joining the dots between business proposition, customer needs and technology solutions. 

You’ll stay involved as the Programme works through the delivery cycle, helping to prioritise, test and check that changes do what they should. Throughout the day, you’ll balance detail with the bigger picture, making sure risks, controls and customer experience are always front of mind.

About you

As a minimum requirement, you’ll have:

• Proven experience in the creation of an Operating Model
• Excellent communication skills, both written and verbal, with the ability to challenge and influence where required
• Domain experience or knowledge of Retail and/or Business Banking
• An understanding of business processes and how technology supports business process change
• The ability to work collaboratively within cross-functional teams, building relationships with internal and external stakeholders
• Proven experience of elicitation of requirements & acceptance criteria to ensure the business objectives are met
• Proven record on the production of high-quality As Is & To Be process flows and other associated documentation

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Lynda Harvey, and the main recruitment contact is Ashley Dodds.

Please note that should you be successful in securing this role, the job title on our internal systems will be Business Analyst.