Business Analyst - Change Delivery

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Location/Office Policy: Dublin – Central Park. Remote Centric (3 days in office)

• Are you ready to take on a role that puts the customer at the heart of protecting them from emerging and existing risks?
• Do you have a passion for preventing fraud and money laundering?

What is the Role?

The Financial Crime team is the First Line of Defence against money laundering, fraud and terrorist financing. Our purpose is to protect our customers, communities and society from financial crime through effective prevention, detection and response capabilities.

Reporting to the Head of Financial Crime Transformation, the Business Analyst will play a key role in delivering strategic transformation initiatives that strengthen the Bank's Financial Crime operating model, controls and technology landscape. This role will support the implementation of regulatory, risk and business-driven change initiatives while helping to shape the future state of Financial Crime capabilities. This position sits at the intersection of business, operations, technology and risk, requiring strong analytical capability, stakeholder engagement and change delivery expertise.

The successful candidate will work across multiple concurrent initiatives, translating complex business challenges into practical, scalable solutions, while ensuring alignment with strategic objectives, regulatory expectations and customer outcomes.

Key Accountabilities:

Business Analysis & Change Delivery

• Lead the elicitation, analysis, validation and documentation of business, process, data and system requirements across Financial Crime transformation initiatives.
• Analyse current-state operating models, processes and controls to identify improvement opportunities and support target-state design.
• Develop high-quality business requirements, user stories, process maps, impact assessments and solution documentation.
• Support the prioritisation and delivery of regulatory, operational and technology-driven change initiatives.
• Ensure requirements traceability throughout the project lifecycle from conception through implementation and benefits realisation

Stakeholder Management

• Build strong relationships across Financial Crime Operations, Compliance, Risk, Technology, Data, Change Delivery and Senior Leadership teams.
• Facilitate workshops, requirements gathering sessions and design discussions with diverse stakeholder groups.
• Influence decision-making through structured analysis, evidence-based recommendations and clear communication.
• Drive alignment and consensus across competing priorities while maintaining focus on strategic outcomes.

Process, Data & Control Improvement

• Evaluate business processes, control frameworks and operational performance to identify efficiencies and risk reduction opportunities.
• Support the design and implementation of sustainable controls aligned to Financial Crime policies, risk appetite and regulatory expectations.
• Perform data analysis to identify trends, root causes, operational impacts and improvement opportunities.
• Contribute to the delivery of target operating model enhancements and implementation of new business capabilities.

Governance & Delivery Excellence

• Ensure all deliverables meet programme governance, risk management and quality assurance standards.
• Support business readiness, testing, implementation planning and change adoption activities.
• Identify, escalate and proactively manage delivery risks, dependencies and issues.
• Contribute to continuous improvement of Business Analysis and Transformation practices across Financial Crime.

What You Will Bring:

Essential Experience

• 3+ years' experience as a Business Analyst within Financial Services, Risk, Compliance or Transformation functions.
• Requirements elicitation, business process analysis and documentation skills.
• Experience facilitating stakeholder workshops and managing complex stakeholder groups.
• Excellent communication, presentation and influencing skills.

Desirable Experience

• Experience within Financial Crime, AML, CTF, Fraud, Sanctions or Compliance functions.
• Experience operating within Agile, Waterfall or hybrid delivery environments.
• Exposure to Target Operating Model design, process re-engineering or regulatory remediation programmes.

Why Work For AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Collaborates - Builds partnerships and works collaboratively with others to meet goals and is a team player.
• Requirement Analysis – Engages with clients to understand business challenges and define/document changes to systems, policies, or processes.
• Communication – Creates clear, concise, and organised communication materials.
• Process Improvement – Makes recommendations about potential process improvements to increase effectiveness.
• End to End Thinking – Identifies holistic solutions by ensuring that linkages between structure, people, process, and technology are made.
• Negotiation and Influence – Persuades others by supporting ideas with logical arguments/data and builds support to resolve issues and achieve the most favourable outcome for the company.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Sarah Lyons, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline: Monday 16th November 2026