Business Analyst (Chicago)

Business Analyst (Chicago) Ready to turn complex puzzles into simple solutions? If you thrive on solving technical challenges and be the bridge between our customers and tech team, this is the role for you! Apply now 🚛 About Qargo Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Ghent (Belgium), Chicago and rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and includes built-in AI that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. We’re looking for a Business Analyst to join our team in Chicago . If you’re looking to work in an international company in a role that offers autonomy, ownership, and impact, this one’s for you! 💼 About the Role As a Business Analyst , you’ll play a crucial role in delivering successful customer projects while maintaining Qargo’s high standards of customer service and teamwork. You’ll analyse customer workflows, translate them into system configurations, and act as a bridge between our customers and technical teams. Over time, you’ll have the chance to specialise in a functional domain that interests you, whether that’s transport operations, finance, or process automation. 🔑 Key Responsibilities Dive deep into the customer’s business to understand their workflows, goals, and constraints Translate business requirements into optimal system configurations within the Qargo TMS Support with data mappings and transformations , ensuring system integrations run smoothly Collaborate with technical teams to ensure solutions meet both business and functional needs Manage administrative and project tasks with precision and punctuality Maintain strong relationships with customers and internal stakeholders, ensuring high satisfaction ✅ Skills & Experience A genuine interest in transportation, logistics, or workflow automation Background in SAAS, fintech, accounting, or operations is a plus Strong technical aptitude and ability to navigate complex software systems Proficient in Excel ; basic scripting or SQL knowledge is a plus Excellent communication skills and customer-oriented mindset Adaptable, organised, and comfortable in a fast-paced scale-up environment 🤝 What We Offer A competitive salary package with great benefits A role with real ownership, responsibility, and measurable impact The opportunity to grow and shape your career as Qargo scales across the USA Flexible hours and hybrid working options A collaborative, international, and mission-driven team Department Customer Success Role Business Analyst Location Chicago About Qargo Qargo is a tech scale-up with offices based in London, Ghent and Chicago. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management Platform (TMS) on the market that automates administrative processes and optimizes planning.