Business Analyst II (Learning Specialist)
- Salary
- CA$57K–CA$105K
- Hiring from
- Canada
- Work type
- Hybrid
- Posted
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Description
Required knowledge, skills and abilities
Communication and Interpersonal Skills
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Bilingualism required (French, English)
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Excellent verbal and written communication, facilitation, and interpersonal skills
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Ability to empathize to identify client needs and adapt to diverse client bases
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Positively manage change with clinic users
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Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals
Business Analysis and Healthcare Expertise
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In-depth knowledge of clinic work streams and consulting approach capability
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Strong analytical mind, ability to synthesize, and decision-making skills
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Excellent complex problem-solving ability
Qualifications
Training and Pedagogy Expertise
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Ability to write clear, concise and effective training Docs
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Proficiency in technological tools for the design and delivery of virtual training
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Ability to design learning paths and evaluate knowledge transfer
Organization and Work Mode (Remote Work)
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Strong autonomy, personal discipline, and ability to work without direct supervision
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Proficiency in virtual collaboration and remote project management tools (e.g., Google Meet, Webex)
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Ability to manage changing priorities with great attention to detail
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Excellent time management and adherence to deadlines in a decentralized environment
Tools and Training
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Advanced proficiency in office and modeling tools (creation of work stream diagrams, technical Docs)
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University degree in a related field or equivalent experience
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Knowledge of Salesforce, Inspire planner, Google Suite and other platforms
Great-to-haves
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Experience in nursing, healthcare management or project management
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Certification or concrete experience in instructional design
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Experience with healthcare software applications and use of a certified EMR
Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Health
We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
6,300
Pharmacies using our pharmacy solutions
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
