Business Analyst: Platform owner - CAFM

Business Analyst: CAFM Platform Owner

The Opportunity

Are you a Business Analyst who enjoys taking ownership of a platform, improving business processes and working across both business and technology?

We are looking for a Business Analyst: CAFM Platform Owner to take strategic and operational ownership of a key Computer-Aided Facilities Management (CAFM) platform within a large, multi-property environment.

This is more than a traditional Business Analyst role. You will be responsible for the roadmap, governance, enhancements, integrations, processes, vendors and continuous improvement of the CAFM platform, working closely with Facilities Management, Property, Operations, Finance, Procurement, Risk and Technology teams.

The role offers the opportunity to make a tangible impact on how facilities, assets, maintenance, contractors and operational processes are managed across the organisation.

Key Responsibilities

• Take ownership of the CAFM platform, roadmap and lifecycle.
  

• Act as the key business liaison between Facilities Management, Property, Operations, Finance, Procurement, Risk and Technology.
  

• Identify opportunities to improve, standardise and automate facilities and asset management processes.
  

• Gather, analyse and translate business requirements into practical functional and technical solutions.
  

• Manage the application backlog, enhancements, upgrades, testing and deployment of system changes.
  

• Lead CAFM-related projects, implementations and continuous improvement initiatives.
  

• Work with technical teams and vendors to manage integrations and ensure data integrity.
  

• Support integrations between the CAFM platform, SAP S/4HANA and other enterprise applications.
  

• Manage CAFM vendors and implementation partners, including service delivery and SLAs.
  

• Support reporting, analytics, compliance and audit requirements.
  

• Drive user adoption through training, documentation and change management.
  

• Provide business support and act as a subject matter expert for the CAFM platform.
  

Requirements

Minimum Requirements

• Bachelor's degree in Information Systems, Business Analysis or a related field.
  

• 5+ years' experience in Business Analysis.
  

• 3+ years' experience in application ownership or platform management.
  

• Hands-on experience with CAFM, IWMS, CMMS, EAM or similar Facilities Management solutions.
  

• Strong experience in business process modelling, analysis and optimisation.
  

• Experience managing stakeholders across multiple business functions.
  

• Experience with reporting and analytics.
  

• Good understanding of SQL, Power BI, workflow automation and system integration concepts.
  

• Experience working with APIs and enterprise application integrations.
  

• SAP S/4HANA integration experience would be advantageous.
  

What Will Make You Successful

We are looking for someone who can move beyond simply gathering requirements and genuinely take ownership of a platform.

You should be comfortable challenging existing processes, identifying opportunities for improvement, working with technical teams and vendors, and taking initiatives through from business need to implementation.

Strong stakeholder management, analytical thinking, problem-solving and communication skills are essential, together with a genuine continuous-improvement mindset.

Experience within Facilities Management, Property Management or a large multi-property environment would be highly advantageous.

Apply Now

If you are an experienced Business Analyst with CAFM / Facilities Management systems experience and are ready to take genuine ownership of a strategic platform, we would love to hear from you.

Benefits