Business Analyst (Retail & E-Commerce Applications)

IZERTIS is recruiting for a global leader in the niche retail sector, operating a diverse portfolio of brands across multiple continents. Our client operates at the intersection of tradition and innovation, moving quickly to adapt to changing consumer behaviors in a fast-paced, dynamic environment. Their culture is defined by precision, agility, and a commitment to delivering exceptional experiences through both physical boutiques and advanced digital sales platforms.

Role Overview

We are seeking an experienced Business Analyst to join our client´s digital retail team. In this role, you will act as the bridge between business stakeholders and technical teams, ensuring that their e-commerce and retail sales applications align with their global operational needs. You will be instrumental in optimizing the tools their sales associates use daily and enhancing the digital customer journey.

Key Responsibilities

• E-Commerce & Sales App Analysis: Gather and document business requirements for our proprietary sales applications and e-commerce platforms, ensuring they support the needs of a fast-paced retail environment.
• Stakeholder Management: Collaborate with global teams across marketing, sales, IT, and external vendors to translate business needs into functional specifications.
• Process Optimization: Analyze current retail workflows and identify opportunities to improve efficiency within the sales app ecosystem (e.g., clienteling, inventory lookup, mobile checkout).
• Project Delivery: Work closely with project managers and developers to ensure solutions are delivered on time and meet business expectations, supporting UAT and rollout phases.
• Data-Driven Insights: Use data to inform decisions, monitoring application performance and user feedback to recommend enhancements.

Requirements

• Experience: 5+ years as a Business Analyst, preferably within the retail, e-commerce, or consumer goods sectors.
• Retail Tech Knowledge: Proven experience working with e-commerce sales applications, POS systems, or mobile retail tools.
• Methodology: Strong understanding of Agile and Waterfall methodologies; experience writing user stories and functional specs.
• Technical Aptitude: Ability to understand technical constraints and communicate effectively with developers and architects.
• Soft Skills: Excellent communication skills in English (additional languages are a plus), with the ability to manage expectations in a fast-paced, global environment.
• Education: Degree in Business, IT, or a related field.

What you´ll get:

• A hybrid working model (3 days in office, 2 remote) in the vibrant city of Lisbon.
• The opportunity to work with a global portfolio of brands in a dynamic, niche retail setting.
• A collaborative and international work environment.