Business Analyst (Senior Salesforce & nCino)

We’re looking for a Senior Salesforce & nCino Business Analyst to bring structure, discipline, and business-value focus to the SDLC within a commercial banking environment. This role is ideal for a senior BA who has built or reshaped an SDLC process, not simply worked within an existing one. You’ll establish clearer requirements practices, stronger approval gates, traceability, UAT discipline, and a predictable release cadence across Salesforce and nCino initiatives. You’ll partner closely with business stakeholders, Business Analysts, QA, and developers responsible for CI/CD to help the team deliver valuable releases with fewer defects.

Experience: 7+ years as a Business Analyst, including 4+ years with Salesforce and hands-on nCino experience

Location: Remote 🌎 Colombia

What You’ll Do

SDLC & Release Management

• Introduce BRD templates, requirements ceremonies, and structured sign-off from requirements through UAT and release approval.
• Help transition the team from frequent deployments to a scheduled, business-value-driven release cadence.
• Bridge functional requirements with the CI/CD pipeline, ensuring work entering the pipeline is clearly defined, testable, and approved.
• Establish traceability and quality controls throughout the delivery lifecycle.

Requirements & Quality

• Lead discovery sessions with lending, credit, relationship management, and operations stakeholders.
• Create detailed BRDs and user stories in Azure DevOps with clear, testable acceptance criteria.
• Maintain traceability from business requirements through development, testing, and release.
• Perform fit-gap analysis across standard Salesforce functionality, nCino configuration, and custom development.
• Coordinate UAT and collaborate with QA to develop automated tests aligned with acceptance criteria.

Documentation & Enablement

• Connect Azure DevOps with SharePoint and improve the structure and usability of documentation and training materials.
• Use AI tools to accelerate requirements analysis and documentation.
• Support broader team adoption of AI-enabled workflows.

Required Qualifications

• 7+ years of experience as a functional Business Analyst.
• 4+ years of Salesforce experience.
• Hands-on nCino experience through at least one implementation or major enhancement.
• Commercial banking experience involving lending, credit, loan origination, or relationship management.
• Demonstrated experience building or reshaping an SDLC, including templates, ceremonies, approval gates, and/or release cadence.
• Proven ability to write BRDs and user stories with testable acceptance criteria.
• Experience leading UAT.
• Strong facilitation and communication skills across business users, developers, QA, and leadership.
• Advanced English proficiency, C1 or higher, for collaboration with US-based clients.

Preferred Qualifications

• Azure DevOps and SharePoint proficiency.
• Hands-on experience configuring or scripting automated test cases using tools such as ACCELQ.
• Daily use of AI tools such as Claude, ChatGPT, Microsoft Copilot, GitHub Copilot, or OpenAI Codex.
• Salesforce Business Analyst, Salesforce Administrator, nCino, CBAP, CSPO, or PSPO certification.
• Experience working in regulated environments with audit and change-management controls.

Technical Environment

• Salesforce
• nCino
• Azure DevOps
• SharePoint
• CI/CD
• ACCELQ or comparable automated testing tools
• AI-assisted requirements and documentation tools

Core Competencies

• SDLC design and process improvement
• Business requirements analysis
• Commercial banking domain expertise
• Stakeholder facilitation
• Fit-gap analysis
• Requirements traceability
• UAT leadership
• Release governance
• Cross-functional communication
• Quality-driven delivery

Why Join Us

This is an opportunity to go beyond requirements gathering. You’ll help establish how a Salesforce and nCino team delivers software, creating the processes and quality controls that turn business needs into predictable, valuable releases.