Business Analyst – Transportation and Tolling Industry (Remote)

Business Analyst – Transportation and Tolling Industry (Remote) We are seeking an experienced Business Analyst with a background in the tolling or transportation industries to join our Adaptation team. This permanent, full-time role supports enhancements to back‑office tolling systems by gathering requirements, documenting functional specifications, and coordinating with development and QA teams throughout the Software Development Life Cycle. Responsibilities Gather and document business requirements using feedback from Product Managers, clients, industry experts, competitive analysis, customer contracts, and industry publications. Conduct interviews with stakeholders to understand business needs and document requirements logically using standard templates and methodologies. Collaborate with Product Managers/Project Managers to prioritize and document business requirements. Work closely with Development and Test teams to ensure functional specifications align with business requirements and customer expectations. Supports development team with other technical documentation. Obtain approval of business requirements and design documents from customers. Document non-functional requirements such as security, performance, and scalability. Support the development team with technical documentation and coordinate with QA teams to ensure comprehensive testing. Track and document changes to functional and business specifications. Assist in creating user documentation, instructions, and procedures. Oversee project schedules and coordinate with third-party/external partners as needed. Monitor and document post-implementation issues and revision requests. Manage tickets, stories, and bugs in the JIRA/DevOps ticketing system, and prioritize tasks with the Scrum Master. Tracks and documents changes to functional and business specifications. Qualifications Bachelor’s degree or equivalent experience, certification in PMI-Business Analysis is a plus 5+ years as a Business Analyst, preferably in tolling or transportation back‑office systems Strong analytical and communication skills Experience with Agile/Scrum, Software Development Life Cycle, JIRA, Azure DevOps, and technical documentation Ability to define problems, collect data, and draw valid conclusions from technical and abstract information. Benefits Full-time employee position includes access to many employee benefits including paid time off, health benefits, 401K and life insurance. Rate: $50 - $60 hourly DOE ABOUT ADAPTATION Adaptation has over 20 years’ experience supporting companies with their technology transformation, business change and staffing services. We recognize that people change at their own pace and we work with them to smooth the transition to new technologies, business processes and organizational changes. Our staffing services ensur that companies are able to scale quickly to adapt to new markets and technologies. Adaptation is a certified Women Business Enterprise (WBE) by the nationally known organization WBENC as well as States and Cities throughout the US. They are also Federally certified as a Women Owned Small Business (WOSB).