Business Analyst - Warranty & Extended Service

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

About the Role:

The Business Analyst - Warranty & Consumer Experience plays a critical role in transforming warranty and consumer data into actionable business insights that improve product quality, reduce costs, and enhance the customer ownership experience. This role partners closely with Warranty, Quality, Service, Claims, Replacements, and Finance teams to identify trends, uncover root causes, and proactively address emerging issues affecting product performance and customer satisfaction. The ideal candidate combines strong analytical capabilities, business acumen, curiosity, collaboration, and the ability to communicate complex findings clearly to influence decision-making and drive continuous improvement across the organization.

Key Responsibilities:

• Analyze warranty, claims, replacement, and consumer experience data to identify trends, emerging issues, cost drivers, and opportunities for improvement.
• Perform root-cause analysis to determine factors impacting warranty performance, product quality, service execution, parts availability, and operational effectiveness.
• Develop and maintain dashboards, reports, and recurring analyses that provide leadership visibility into key performance indicators and business drivers.
• Monitor warranty expense and replacement activity to identify unusual patterns, risks, and opportunities for corrective action.
• Translate complex data into actionable insights and recommendations that support strategic and operational decision-making.
• Partner with Warranty, Quality, Service, Claims, Replacements, Finance, and other stakeholders to investigate issues, evaluate business performance, and support continuous improvement initiatives.
• Support leadership with ad hoc reporting and analysis for business reviews, escalations, and emerging priorities.
• Improve reporting processes, data visibility, and analytical tools to enable more proactive identification and resolution of warranty and consumer experience issues.

Minimum Qualifications:

• Bachelor's degree
• 3+ years of experience in business analysis, data analytics, warranty operations, consumer experience, quality, or a related analytical function.
• Demonstrated experience analyzing large data sets and developing insights using tools such as Excel, Power BI, Tableau, SQL, or similar analytics platforms.
• Strong analytical, problem-solving, and root-cause investigation skills with the ability to translate data into actionable business recommendations.
• Proven ability to collaborate across multiple functions and communicate findings effectively to both technical and non-technical stakeholders.

Benefits include:

• Flexible work hours/hybrid work environment
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

About Us

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.

We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.

Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

For more information go to www.electroluxgroup.com.