Business Analytics Senior Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Business Analytics Senior Specialist for messaging, you will play a central role in impacting commercial and influencing decisions across Infobip’s business analytics. You will work at the intersection of analytics, pricing, connectivity, product, and go-to-market teams, helping optimize gross profit, improve pricing strategies, and support the growth of global messaging initiatives. The role combines hands-on analytical work with cross-functional coordination, business advisory responsibilities, and ownership of high-impact projects. You will collaborate closely with teams across Go to market, Connectivity, Billing, Product, Development, Legal, and Operations to ensure scalable and commercially sustainable messaging growth.

What You’ll Do

• Lead and coordinate global messaging analytics and pricing initiatives, with ownership of high-impact business and operational projects
• Analyze pricing, routing, margin, and gross profit performance to identify optimization opportunities and support commercial decision-making
• Maintain and continuously improve messaging connectivity terms, pricing, and coverage data across global and regional markets
• Collaborate with Sales, Product Success, and other Go to market teams by providing analytics, pricing recommendations, anomaly detection, and customer insights
• Support development and rollout of new pricing models, billing logic, differentiated pricing, and commercial frameworks for messaging products and carrier partnerships
• Coordinate cross-functional projects involving Billing, Product, Development, Connectivity, Legal, and Data Intelligence teams
• Monitor industry trends, operator strategies, and market developments to proactively identify business risks and growth opportunities
• Working direcrly with revenue organisation and particpating in customer discovery meetings
• Involvement in shaping gtm strategies
• Identifying new business opportunities independently
• Improving way of work/procedures and data access and visibility proactively

What Makes You a Strong Fit

• Experience in business analytics, pricing, commercial operations, telecommunications, CPaaS, or a related domain
• Preferably 5+ years of experience in the same or similar roles
• Advanced Excel skills and experience working with complex datasets, pricing models, and operational reporting
• Experience using Power BI or similar data visualization and reporting tools
• Experience using AI tools to improve productivity, automate workflows, support analytics, or generate business insights
• Proactive mindset with a willingness to take initiative, contribute new ideas, and actively identify opportunities for improvement rather than waiting only for assigned tasks
• Ability to work with large datasets, margin analysis, and business reporting
• Experience collaborating across multiple business functions and coordinating complex projects with diverse stakeholders
• Strong analytical thinking and ability to identify business risks, anomalies, and optimization opportunities
• Comfortable working in fast-changing environments with multiple ongoing initiatives and shifting priorities
• Strong communication skills, with the ability to explain analytical findings and commercial recommendations clearly to technical and non-technical stakeholders
• Fluent in English, both spoken and written

Nice-to-have Qualifications

• Experience working with messaging products, mobile operators, or carrier partnerships
• Exposure to pricing strategy, billing systems, or commercial framework development
• Understanding of telecommunications industry concepts such as routing, delivery rates, network identifiers, or capability checks

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.

Our mission is to democratize the future of communication

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News

Build a global mindset in a global company

From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Learn more 👉 Life at Infobip - Infobip

Pioneer what comes next

From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all.

Perks and benefits of being a Bipper

Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.

Join a company that values your growth, well-being, and success.

Explore more 🌱 Working at Infobip - Infobip

Learn about our culture

We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way.

Learn more about our culture 🔗 Principles - Infobip