Business Automation Analyst

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

The Business Automation Analyst is a hands-on individual contributor responsible for analyzing business processes, identifying and recommending automation and artificial intelligence opportunities, and delivering production-ready solutions across Terminal Solutions, Warehouse Operations, Merchant Implementations, Device Lifecycle Management, TRNSX operational support, amongst others. Working with Terminal Solutions leadership, managers, and subject matter experts, this role evaluates operational needs and recommends practical solutions based on business value, effort, risk, and maintainability. The position combines process analysis with hands-on implementation, including workflow automation, low-code development, integrations, AI agents, reporting, and production support.

This position is CLT and offers benefits, life insurance, meal vouchers, and a fully remote (must reside in Brazil) working culture. Advance English language skills are required.

Responsibilities

Process Analysis & Recommendations

• Facilitate process discovery sessions and document workflows, requirements, pain points, exceptions, risks, and desired outcomes.
• Identify automation, AI, integration, reporting, and process-improvement opportunities.
• Evaluate solution options and recommend the best approach based on value, effort, cost, risk, security, and maintainability.
• Develop high-level business cases, benefit estimates, and feasibility assessments.
• Maintain an opportunity backlog and recommend priorities to Terminal Solutions leadership.

Automation & AI Solution Delivery

• Design, build, test, deploy, monitor, support, and improve production automation and AI solutions.
• Develop solutions using Power Automate, Power Automate Desktop, Power Apps, Copilot Studio, Azure AI Foundry, APIs, RPA, SQL, Power BI, amongst others.
• Build AI agents, knowledge assistants, intelligent document processing solutions, dashboards, integrations, and automated workflows.
• Apply appropriate testing, error handling, access controls, privacy, security, monitoring, and responsible AI practices.
• Maintain technical documentation, source control, deployment records, and support procedures.

Collaboration & Continuous Improvement

• Convert approved recommendations into technical designs, prototypes, delivery plans, and production solutions.
• Coordinate user acceptance testing, releases, documentation, knowledge transfer, and adoption.
• Partner with Engineering, Architecture, Security, Infrastructure, business teams, amongst others, when specialized support is required.
• Communicate recommendations, status, risks, blockers, incidents, and results to leadership and stakeholders.
• Measure solution performance and business outcomes and continuously improve implemented solutions.

Qualifications

• Strong analytical and hands-on builder mindset with the ability to turn operational needs into practical solutions.
• Experience with Power Automate, Power Apps, SQL, APIs, SharePoint, and Power BI.
• Experience with Copilot Studio, Azure AI Foundry, AI agents, RPA, Python, process mining, amongst others, preferred.
• Knowledge of testing, source control, deployment, monitoring, production support, data privacy, security, and responsible AI.
• Strong documentation, communication, troubleshooting, and stakeholder-management skills.
• Professional English proficiency and Portuguese fluency.
• Ability to work independently and collaborate across Brazil, the United States, Canada, amongst others.
• Payments, fintech, terminal fleet, warehouse, logistics, device lifecycle, or technical operations experience preferred.

Minimum Qualifications

• Bachelor’s Degree, Technologo (Technologist) Degree or Licentiate Degree is required.
• 3+ years of experience in business analysis, process improvement, automation, Power Platform, business systems, technical operations, software delivery, amongst others.
• 2+ years of hands-on experience building automation, low-code, RPA, integration, reporting, or similar solutions.
• Experience translating business needs into recommendations and taking solutions through testing, deployment, and support.
• Authorization to work in Brazil.
• Advance English Language skills are required.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.