Business Change Manager - ERP

Location

1-2 days in our Support Centre per week. Some weeks will require more days on site, than others, especially during key parts of the program scope and implementation.

Why The Works? 🛍️

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Business Change Manager - ERP

Big change only works when people understand it, believe in it and know what it means for them. That’s where you come in.

We’re making a significant investment in the systems and ways of working behind The Works. But successful change isn’t really about systems. It’s about people.

You’ll take something complex and make it feel simple. You’ll connect the dots, bring people with you and turn programme plans, processes and technical detail into clear, compelling stories people can understand and act on.

You’ll play a key role in making sure our ERP programme doesn’t just go live - You’ll make sure the change genuinely lands.

Your Mission 🚀

You’ll lead the people side of change across our ERP programme, owning the change approach and making sure colleagues and teams are ready, engaged and able to adopt new systems, processes and ways of working.

• Own our change approach. You’ll design and deliver the change framework for the ERP programme, creating a structured approach to change impacts, stakeholder engagement, communications, business readiness and adoption.
  

• Turn complexity into clarity. You’ll get under the skin of systems, processes and programme plans and turn them into simple, engaging stories. You’ll help people understand what’s changing, why it matters, what it means for them and what they need to do differently.
  

• Flex your approach. From senior leaders and technical specialists to operational teams and colleagues impacted by change, you’ll adapt your communication and influencing style to your audience without losing the message.
  

• Know where change will land. You’ll lead change impact assessments and stakeholder mapping, understanding who will be affected, how significantly and what they’ll need from us.
  

• Make sure we’re genuinely ready. You’ll define and track business readiness criteria, helping teams prepare for key programme stages including UAT and Go Live, and giving us a clear view of where we're ready and where we still have work to do.
  

• Spot where change might get stuck. You’ll identify resistance, adoption risks and behavioural challenges early, understand what's driving them and put practical interventions in place.
  

• The ability to move comfortably between technical detail and human impact, translating systems and process change into something meaningful for the people affected by change.
  

• Shape how we'll work in the future. You’ll partner with Business Analysts and Workstream Leads on new processes and operating models, including SOPs, RACI and process design, making sure technical solutions translate into practical ways of working.
  

• Set colleagues up for success. You’ll help shape the training and capability strategy, identifying what different audiences need to know, understand and be able to do ahead of go-live.
  

• Make the change stick. Your job doesn't finish when the system goes live. You’ll keep a close eye on adoption, behaviours and ways of working to help us realise the long-term value of the programme.

The Skills & Experience That Will Set You Apart 🛠️

We’re looking for someone who understands that brilliant change management is as much about people and communication as it is frameworks and plans.

• Experience leading complex business change, ideally involving ERP, major systems implementation or organisation-wide transformation.
  

• Exceptional communication and storytelling skills. You can walk into the detail, understand it and come back out with a message that feels brilliantly simple.
  

• The confidence to change your approach for different audiences, from senior leaders and specialist programme teams to colleagues experiencing change in their day-to-day work.
  

• Strong stakeholder instincts. You build credibility quickly, ask good questions and aren't afraid to challenge when something isn't going to land well.
  

• Experience using structured change approaches such as stakeholder mapping, impact assessments, readiness planning, communications and adoption activity.
  

• A genuine curiosity about how the business works and how people experience change, not just whether programme milestones are green.
  

• The ability to spot resistance or uncertainty early and turn it into practical action.
  

• A healthy balance of structure and adaptability. You'll have a plan, but you'll know that real-life change rarely follows one perfectly.

Our PERKS really are ‘The Works’

• 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!

• 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more

• 🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.

• 🚀 Holiday – 33 days including bank holidays.

• 💃 Holiday Purchase - Purchase an additional 5 days

• 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.

• 💸 Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!

• 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!

• 💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!

• 🩺 Healthcare Cash Plan – To support your everyday healthcare costs

• 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play 💛💙

Our Values

We are Crafty 🎨 | Smart with what we've got.

We are Caring 💛 | Heart in every action.

We are Can-do 🚀| Energy that gets it done.

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!