Business Consultant (Hybrid)

The Business Consultant is responsible for driving customer success, conversion, and long-term value, with a focus on presales, VIP customers, and agency partners.

The role goes beyond customer support, focusing on understanding business needs, consulting the right solutions, and owning customer outcomes from onboarding to product adoption and growth.

1. Presales and conversion

• Understand customer needs and recommend suitable solutions
• Handle presales meetings and follow up potential leads
• Drive app adoption and conversion to paid plans

2. VIP Customer Growth & Retention

• Manage and build relationships with VIP customers
• Proactively consult on product usage and business optimization
• Improve retention and customer lifetime value

3. Customer Meetings & Solution Ownership

• Lead customer meetings from discovery to solution consulting
• Own requirements, next steps, and customer outcomes
• Coordinate with internal teams when needed

4. Agency Partnership & Customer Experience

• Build and maintain relationships with agencies and partners
• Develop referral and collaboration opportunities
• Monitor and improve customer experience across assigned CS cases

• Strong English skills in speaking, writing, reading, and listening
• At least 1 to 2 years of experience in Business Consulting, Customer Success, Account Management, Business Development, Consulting, or SaaS
• Experience in presales calls, objection handling, and long-term case follow-up
• Strong consulting mindset, with the ability to understand customer needs and recommend solutions that drive business outcomes
• Strong ownership mindset with focus on final outcomes
• Ability to analyze issues, prioritize tasks, and work independently
• Clear and structured communication with customers and internal teams
• Fast learner with technology or SaaS products
• Comfortable working flexible shifts, including evening and night shifts

Weekly flexible shifts: Based on team and leader arrangements:

• Morning: 08:30-11h45
• Afternoon: 13h15-17h45
• Evening: ·20-00
• Night: 00-04

• Base salary: up to 14,000,000 VND
• Monthly KPI Bonus: 1M-4M, based on performance and customer consulting/support quality (review, video review, case study,…)
• Flexible working environment
• Career path to Senior Business Consultant or Business Consulting Lead
• 13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
• Agile working environment that respects differences and focuses on human development
• Opportunities to participate in clubs: Football, running, game, etc.
• Team-building events, picnics, and summer trips
• 13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
• Social and health insurance in accordance with the Vietnam Labor Code
• Birthday gifts, seniority allowance, course & certificate coverage