Business Development & Account Manager - A2P SMS Wholesale

Job Description This is a remote position. Company Description Beem is a Pan-African startup with a presence across more than 25 African markets. We envision an Africa powered by enterprises, empowered through technology. Our mission is to enable enterprises to create lasting relationships with customers across Africa using SMS, USSD airtime & chat through our products BeemAPIs, BeemEngage & BeemMoja. Read more about our story at www.beem.africa/about . ​ Culture, Career Growth and Development / Life At Beem At Beem, our most valuable resource is our people. We're serious about our work, but embrace fun and flexibility to get the job done. We believe that employee satisfaction starts with creating a supportive and inclusive environment where employees feel welcome no matter their personal or professional backgrounds. We’ve developed a unique culture of constant learning and are investing in developing our people. Through regular feedback on your performance and monthly reviews, you get an opportunity to discuss your challenges, aspirations, career goals and continuously keep growing in a fast-paced organization thus building a rewarding long-term career. Position Summary As a Business Development & Account Manager, you will manage a portfolio of international wholesale partners and clients, developing and maintaining strong relationships to ensure their business needs are met and exceeded. The successful candidate will report to the Wholesale Team Lead and play a central role in driving substantial growth over the next three years. This role requires someone who is already well-connected within the global A2P SMS industry, ideally currently working, or recently having worked, for an SMS aggregator, CPaaS provider, telecom carrier, messaging hub, or MNO wholesale division, with an active portfolio of industry contacts that can be leveraged to generate business from day one. The candidate should be capable of operating independently with minimal onboarding. You will be expected to communicate effectively across multiple channels (including email, Microsoft Teams, Slack and WhatsApp), collaborate cross-functionally with internal teams, and comfortably manage relationships across multiple time zones Requirements Responsibilities:​ Business Development & Revenue Growth Identify, develop, and secure new business opportunities within the international A2P SMS wholesale market. Build and maintain strategic relationships with SMS aggregators (preferably Tier 1), international telecom carriers, CPaaS providers, and other messaging partners. Develop and execute regional growth strategies that increase traffic volumes, revenue, and market presence. Prepare commercial proposals, lead rate negotiations, and manage contract discussions with prospective and existing partners. Monitor market trends, competitor activity, pricing movements, and emerging opportunities to support business growth. Lead commercial discussions and negotiations to establish mutually beneficial agreements. Account Management & Customer Success Manage and grow a portfolio of strategic international accounts across the assigned region. Serve as the primary commercial point of contact for assigned customers and partners. Identify opportunities to increase revenue through account expansion, route optimization, traffic growth, and new service offerings (upselling). Conduct regular business reviews with partners to strengthen relationships and align on growth opportunities. Maintain strong partner engagement through proactive communication and relationship management, sustaining high customer satisfaction and retention Commercial & Operational Performance Monitor account performance, traffic volumes, delivery quality, pricing competitiveness, and profitability across assigned accounts. Discuss routing quality, delivery performance, and pricing structures directly with customers and suppliers. Review traffic trends and commercial performance data to identify growth opportunities, operational risks, and optimization initiatives. Collaborate closely with Routing, Technical Support, Finance, and Product teams to resolve partner issues and improve service performance. Support route onboarding, traffic migrations, commercial launches, and partner integrations where required. Handle commercial escalations and manage operational risks that may impact customer experience, revenue, or partner relationships Reporting & Business Intelligence Maintain accurate account plans, opportunity pipelines, sales trackers, and partner records. Prepare regular commercial updates, forecasts, and performance reports for management. Provide market intelligence and partner feedback to support strategic decision-making and product development. Track progress against revenue targets, growth objectives, and account performance KPIs. Skills & Qualifications: Minimum 3–5 years of experience within the wholesale telecommunications industry, specifically focused on A2P SMS. Proven experience in business development, account management, partnership management, or wholesale sales, with demonstrated success delivering measurable revenue growth. Currently working , or recently worked, for an SMS aggregator, CPaaS provider, telecom carrier, messaging hub, or MNO wholesale division, with an active portfolio of industry contacts. Existing relationships with SMS aggregators (preferably Tier 1), Mobile Network Operators (MNOs), and international telecom carriers. Experience negotiating commercial agreements and managing partner relationships across multiple markets. Industry & Technical knowledge: Strong understanding of the international A2P SMS wholesale market, including traffic flows, routing models, pricing structures, and commercial dynamics. Familiarity with direct, indirect, and alternative routing models and their operational and commercial implications. Understanding of messaging regulations, sender ID requirements, compliance standards, and industry best practices. Knowledge of African telecommunications markets and messaging ecosystems is highly desirable. Education & Languages: Bachelor's Degree in Business, Telecommunications, Information Technology, Marketing, or a related field. Fluent English (written and spoken). Additional European languages are considered an advantage. Based in Europe, preferably within Croatia, Serbia, or neighboring markets. Benefits Benefits Competitive Salary Laptop Team events & training Health Insurance Subsidy Airtime & Travel Expenses