Business Development Associate

Summary of Duties: The Business Development Associate is primarily responsible for supporting and growing the branch’s networks of mortgage broker and real estate agent partners. The position manages an assigned book of broker accounts, oversees the intake and fulfillment of Third-Party loans submitted by the broker network, builds and maintains partner relationships, , generates referral business, and supports partner events and marketing.

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Essential Duties:

• Educate broker and Real Estate partners on the company’s loan products, underwriting guidelines, pricing and submission requirements

• Provide broker partners with wholesale pricing, lock support and loan scenario guidance using company pricing and product tools; escalate pricing exceptions and complex scenarios to the appropriate department

• Manage an assigned territory and book of brokers and Real Estate Agents, monitoring production, activity and trends to identify growth opportunities and re-engage inactive accounts

• Manage the broker approval and onboarding process, collecting and reviewing broker applications, agreements and credentials to ensure partners are approved and in good standing

• Meet or exceed monthly funded volume, unit and pull-through goals for assigned broker accounts

• Ensure the fulfillment of Third Party loans from submission through closing and funding, coordinating with processing, underwriting, closing and funding teams

• Monitor the Third Party loan pipeline and turn times, keep broker partners informed of conditions and milestones, and resolve issues to keep loans on schedule

• Coordinate regular product and program update sessions for partner brokers and real estate agents

• Engage in business development and relationship-building activities with brokers and real estate agents outside the office on a regular basis

• Track partner activity, leads, referrals and follow-ups in the company CRM, working efficiently with the branch and corporate office Attend industry and community events on a regular basis to help ensure that the iServe brand is out in the community

• Coordinate onsite and partner events, such as broker and agent lunch-and-learns and networking mixers, to strengthen relationships and drive business to the branch

• Work closely with the marketing department to develop co-marketing materials and campaigns that support brand recognition and partner engagement

• Monitor competitor products, pricing and market trends, and share feedback with management to keep the company competitive

• Refer all consumer loan inquiries to licensed loan officers; do not take loan applications from, or offer or negotiate rates or loan terms with, consumers

• Maintain comprehensive working knowledge of:

  • Current Rates and Products

  • Company Policy and Procedure

  • Regulatory Compliance Requirements

  • Agency, investor and Non-QM underwriting guidelines

  • Company provided tools

  • Third Party loan submission and fulfillment process

• Effectively use all marketing channels available, including social media and email campaigns

• Communicate effectively with all parties involved, including, but not limited to:

  • Branch Manager

  • Sales Manager

  • Operations Manager and Dept.

  • Underwriting Coordinator

  • Broker Partners

• Present a professional image and demeanor both within the company and externally

• Maintain necessary knowledge to successfully perform job responsibilities

• Conduct business in accordance with iServe’s core values of honesty; integrity, and transparency

• Contribute to achieving organizational results.

• Seek innovative alternatives to performing assigned duties.

• Ability to work effectively, independently, as well as with team members to achieve department growth.

• Facilitate an effective and respectful work environment.

• Strive to exceed internal and external customers’ expectations.

Other Duties:

• Performs other duties as assigned.

Qualifications (Education, Experience, and Skills):

• Minimum one year of experience in sales, marketing, customer service or business development.

• Experience in wholesale or Third Party Origination (TPO) lending, account management, or loan processing/operations preferred.

• Basic knowledge of PCs and related Microsoft office application.

• Working knowledge of a loan origination system (LOS) and product and pricing engine (PPE) preferred.

• Ability to travel within the assigned territory.

• Some college course work in business or finance preferred.

• Self-motivated with strong desire to succeed.

• Detail oriented with ability to multi task.

• Strong interpersonal & communication skills.

• Strong team oriented atmosphere.

• Must be goal oriented.

• Professionalism and integrity are essential.

• Ability to read and interpret marketing materials, business correspondence, and company and departmental policies and procedures.

• Strong ability to communicate effectively to customers, vendors and employees of the company.

• Basic mathematical skills.

• Strong ability to apply common sense understanding to carry out instructions furnished in written or oral form.

• Ability to problem solve under a variety of situations and circumstances.