Business Development Manager, SaaS

We’re looking for a commercially driven SaaS salesperson who loves the hunt, someone who gets excited by finding opportunities, opening doors, running a great discovery, winning new business and building relationships that continue to grow after the deal is closed.

This is a new business focused role with end-to-end commercial ownership. You will be responsible for building your pipeline, developing opportunities, closing new customers and staying close to your accounts to ensure strong relationships, renewals and opportunities for growth.

From identifying and winning new customers, to onboarding, adoption, retention and expansion, you’ll be the commercial owner of the customer journey - building relationships that last and creating opportunities to grow those accounts over time.

📍This position will be based in our Malaysia office located in Mid Valley, KL.

What you will do:

Hunt, sell and win new business

• Own the full sales cycle, from prospecting and lead generation through discovery, solutioning, product demonstrations, negotiation and closing.
• Proactively identify and develop new business opportunities across target markets and industries.
• Build and manage your own pipeline through a combination of outbound prospecting, networking, referrals, partnerships and inbound opportunities.
• Research prospective customers, identify decision-makers and uncover business challenges where our SaaS solutions can create value.
• Lead consultative sales conversations with stakeholders across HR, Finance, Operations and leadership teams.
• Deliver compelling product demonstrations and business cases that connect customer needs to tangible business outcomes.
• Negotiate commercial terms and confidently drive opportunities towards closure.
• Own your sales targets and continuously look for ways to improve pipeline generation, conversion and win rates.

Own the relationships you win

We believe great salespeople don't disappear once the contract is signed.

• Build strong, trusted relationships with customers and key stakeholders throughout the account lifecycle.
• Stay close to customers to understand their evolving business needs, challenges and priorities.
• Work closely with internal teams to ensure customers are well supported and continue to see value from the platform.
• Act as a commercial point of contact for your customers, connecting the right people and resources when needed.
• Keep a pulse on customer sentiment, usage and business needs so you can identify opportunities or potential retention risks early.

Grow your accounts

The initial sale is the starting point, not the finish line.

• Identify opportunities to expand, upsell and cross-sell as customers' needs evolve.
• Develop deeper relationships across the customer's organisation and identify additional stakeholders and use cases.
• Maintain strong customer engagement to support renewals and long-term retention.
• Build a portfolio of customers that continues to generate recurring revenue and new commercial opportunities.
• Look for opportunities to turn successful customer relationships into referrals, introductions and new business.

Bring market insight back to the business

As one of our key customer-facing commercial team members, you'll have a direct view of what the market wants.

• Share customer feedback, objections and market intelligence with Product, Tech and the wider commercial team.
• Identify recurring customer pain points and emerging opportunities.
• Help us understand why customers buy, why prospects hesitate and where we can improve our proposition.
• Contribute to refining our sales approach, messaging and go-to-market strategy.

What we're looking for

Someone who is commercially hungry, proactive and genuinely enjoys winning new business.

Ideally, you will have:

• 3+ years of B2B sales or SaaS sales experience
• A proven track record of hunting and winning new customers
• Experience owning a sales cycle from prospecting through to close
• Strong outbound prospecting and pipeline generation skills
• Excellent discovery, consultative selling and negotiation abilities
• Confidence engaging decision-makers and senior stakeholders
• A strong commercial mindset around pipeline, revenue, conversion and growth
• The ability to build genuine relationships without losing your sales drive
• Strong communication, presentation and influencing skills
• A genuine interest in technology and solving business problems through SaaS

Experience in HRTech, HRMS, payroll, workforce management or other B2B SaaS solutions would be a strong advantage.

You own what you win.

We're not looking for someone who simply hands a customer over once the contract is signed. You'll have the autonomy and accountability of a hunter sales role, while staying close enough to your customers to understand their needs, build lasting relationships and uncover opportunities to grow the account.

Your journey looks something like:

Prospect → Engage → Win → Build Trust → Renew → Expand

You'll be responsible for creating the opportunities, winning the business and building the relationships that keep those customers with us.

About TSL Media Group

TSL Media Group is Singapore’s leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit https://tslmedia.sg/

TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.

Our Malaysian team is based in Mid Valley City, Kuala Lumpur. Join us in contributing to the success of a high-performing tech-savvy team!

🔗 For more information, visit https://tslmedia.sg/

Why you'll love working with us:

Flex-Work Arrangements: We’ve got you covered whether you are a home-office hero or love to soak in the office vibes. For up to 10 days a year, embrace the freedom to work from any location that suits you best.

Collaborative Environment: Collaborate with a crew of passionate creators who live and breathe creativity.

Comprehensive Welfare and Benefits: Access a wide range of support and benefits to enhance your well-being.

✨ Come As You Are! ✨

We’re all about celebrating what makes you uniquely you—quirks, creativity, and all! Everyone gets a fair shot here, because equity isn’t just a buzzword, it’s how we roll. Different perspectives spark the best ideas, so we’re building a team where every voice is heard, valued, and celebrated. Bring your whole self—we can’t wait to see what magic you’ll create with us!