Business Development Manager – Service Sector

GELLIFY designs AI-driven innovation systems that connect strategy, technology and execution, transforming ideas into real, scalable business impact.

Opportunities

We would like to get in touch with motivated and passionate professionals who want to know more about us and explore future opportunities with GELLIFY and make a difference.

If you are interested in job opportunities as Business Development Manager in the Service Sector field — telecommunications and media, transport and logistics, private healthcare, professional and business services — read the details below and apply!

Your Duties & Responsibilities

As part of the Service Sector team, working alongside the Industry Lead, you will contribute by:

• Generating pipeline with target service companies: stakeholder mapping, outreach and first discovery meetings.
• Managing a portfolio of mid-market accounts autonomously and supporting the Industry Lead on large groups.
• Qualifying opportunities (need, budget, decision maker, timing) and keeping them up to date in the CRM.
• Identifying with clients high-impact AI use cases — customer service and contact center, resource planning, back office, knowledge management, pricing — and shaping them into initiatives that move from pilot to production.
• Coordinating technical and economic proposals with delivery teams, AI experts and pricing.
• Preparing account plans and pre-meeting briefs on companies and stakeholders.
• Turning events, webinars and GELLIFY content into commercial meetings and follow-ups.
• Contributing to the Service Sector vertical offerings.
• Achieving individual targets on generated pipeline and order intake.
• Fluency in Italian and English is required.

Requirements

• Bachelor's or master's degree in economics, Management, or Engineering.
• 3–6 years of experience in consulting firms, system integrators or software houses, in business development, account management, presales or go-to-market roles.
• Direct experience with clients in one or more service industries (telco, media, transport, logistics, private healthcare, professional services).
• Proven involvement in service or project deals, from qualification to proposal.
• Understanding of service companies' operating models: people-intensive processes, customer experience, margins per contract or per client.
• Ability to explain the value of GenAI, data and automation to business stakeholders.
• Daily use of GenAI assistants — primarily Claude and Microsoft Copilot — for account research, meeting preparation and proposal writing.
• A structured approach: disciplined use of the CRM, clear writing of proposals and emails, thorough meeting preparation.

Desired Soft Skills

• Curiosity to continuously improve how we approach and grow our clients.
• Ability to view new challenges as opportunities to learn and adapt.
• Motivation to understand our clients' businesses, their requirements, and deliver results.
• Strong relationship-building and communication skills, oral and written.
• Passion for continuous learning and achieving personal and commercial goals.
• A hands-on, experimental attitude toward new tools: you try things before forming an opinion.

Locations: Milan, Casalecchio di Reno (BO) with flexible work arrangements and regular travel to clients.

Compensation & Contract

• Annual Gross Salary (RAL): €45,000–€55,000, depending on experience and qualifications.
• Contract classification: Level II/I – CCNL Commercio (Terziario, Distribuzione e Servizi).

This job advertisement is open to candidates of all genders, in accordance with Laws 903/77 and 125/91 and Legislative Decree 198/2006.