Business Development Specialist

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience

Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste

• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.

• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

Compensation for this role will be a stable $20/hour base paired with an uncapped, milestone-based bonus structure that rewards every stage of your sales funnel.

The Business Development Specialist, is an experienced individual contributor who delivers reliable, high-quality patient access support and significantly drives program engagement while managing a broader range of scenarios with increasing independence. The Business Development Specialist builds on strong foundational skills to focus on effectively driving patient lead conversions and influencing program engagement, while handling moderate complexity cases, exercising judgment within defined guidelines, and serving as a dependable team member others can rely on. While being available to step in and handle the core queue coverage duties of a PAC as needed, this particular role focuses primarily on leveraging a specialized skillset to expertly drive patient engagement via carefully developed outreach strategies. This is a variable compensation role with a bonus tied to performance, which means your strong efforts directly impact your potential earnings!

You’re excited about this opportunity because you will...

• Educate, qualify, and convert prospective participants to create program engagement.

• Master the ability to evangelize Carrum’s story to align Carrum's value to prospective participants that align with healthcare needs.

• A self starter eager to organize, document and define best practices to constantly improve outreach strategies.

• Manage a wider range of patient inquiries related to access, eligibility, and intake with growing confidence and efficiency.

• Apply working knowledge of insurance types, benefits, and Carrum programs to guide patients accurately.

• Balance productivity and quality while managing your time, follow-ups, and documentation independently.

• Begin contributing ideas and feedback that improve workflows, documentation, or patient experience.

• Support newer team members informally by modeling best practices and answering questions.

We’re excited about you because…

• You have a “rock-solid” Carrum Pitch and are confident in your ability to influence program engagement.

• You have powerful people skills and know how to create strong connections with patients.

• You embrace “cold call” workflows and are excited to inform prospective patients about our excellent program offerings.

• You understand how to use consultative selling techniques to understand patient needs, address concerns, and overcome objections.

• You have excellent documentation and organizational practices.

• You understand the importance of curating objection reasoning when a prospective patient is not interested in participating, and leverage this critical feedback to constantly optimize our outreach strategy.

• You are a de-escalation expert and know how to best serve patients and create a world class experience for them, despite any existing tension.

• You consistently meet or exceed performance expectations and service standards.

• You can manage moderate complexity patient scenarios with limited guidance.

• You demonstrate reliability, strong follow-through, and increasing ownership of your work.

• You communicate clearly and professionally with patients and internal partners.

• You are comfortable navigating multiple systems and adapting to evolving processes.

• You maintain a patient-first mindset while balancing operational priorities.
  

Key Responsibilities:

• Outbound, cold calling to engage eligible patients, build rapport and establish trust to influence patient decisions.

• Manage follow-up activities to re-engage members and close enrollment opportunities.

• Accurately and diligently document interactions, outcomes and next steps in internal systems.

• Routinely assist with general queue coverage duties and inbox management, across a broader range of access and intake scenarios - as needed.

• Apply escalation guidelines appropriately for more complex or sensitive cases.

• Identify recurring issues or workflow challenges and share feedback with leadership.

• Serve as a reliable team contributor during periods of high volume or change.

Qualifications and Requirements:

• High School Diploma or General Education Degree (GED) required; college education preferred.

• 1-2 Years of experience in sales development, leader generation, or a similar customer facing role preferred.

• Excellent written and verbal communication skills.

• Strong listening skills

• Self start with organization skills

• Resilience and persistence.

• Ability to quickly learn.

• Understands use of CRM and other sales tools.

• Spanish Speaking preferred

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum.

• We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.

• We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

• Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.

Other benefits:

• Stock option plan and performance bonus for eligible employees

• Flexible schedules and remote work

• Chicago and San Francisco offices available as an option

• Flexible PTO, within reason

• Summer Fridays (sign off @ 1pm local time)

• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day

• Annual holiday shutdown in December

• Paid parental leave

• Health, vision, and dental insurance

• Employee Assistance Programs (EAP)

• 401K retirement plan

About Carrum

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com.

Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California.

The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study.

As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers. If you are unsure about the legitimacy of a communication, please verify it via talent@carrumhealth.com.