Business Excellence O2C Lead/Specialist

Responsibilities:

• analyze and redesign O2C processes in line with market best practices;
• benchmark process solutions externally (e.g. SSC peers, ABSL, market standards), building awareness of relevant market tools and recommending the most suitable KPIs to measure process effectively;
• deliver measurable improvements in efficiency, quality, controls, and KPIs;
• communicate progress, results, and value clearly to management and senior stakeholders;
• serve as a point of contact and trusted partner for Operations, IT, and Business stakeholders;
• lead change execution; project management (scope, planning, delivery, and benefits tracking);
• scope standardization and harmonization (alignment to Target Model);
• identify, assess, and prioritize automation and AI use cases across processes (RPA, AI, agents).

Requirements:

• min. 3 years of experience in relevant process area within international, SSC or GBS environments;
• professional English proficiency at B2+ level;
• strong E2E understanding of O2C processes and supporting systems;
• proven experience in process improvement and identification of automation use cases;
• proven ability to lead operational projects and deliver measurable results;
• hands-on interest and practical exposure to automation and AI (RPA, AI tools, agents);
• ability to challenge the status quo and drive cross-functional change;
• ability to work independently and maintain high standards of work;
• ability to convey complex information in a clear and simple way;
• project management education or certifications (e.g. PMP, PRINCE2, Agile) as well as SAP S/4HANA knowledge would be considered an advantage.

Why work here?

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

About Us

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.