Business Experience & Planning Expert

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Expert within PNC's Technology organization, you will be based in Pittsburgh, PA or New York.

About the Role
Technology's value to a bank is measured by how well it serves the business and its customers. We are looking for a strategic leader to help define how our technology organization operates, partners, and delivers, so that it becomes a clear competitive advantage for the bank. Based in the COO organization of the Chief Technology Office, this Director will have enterprise reach. They will work across Technology and with every line of business to shape a shared strategy, close the distance between technology and business priorities, and build a world-class organization that delivers measurable business outcomes. Those outcomes should show up in the market, not just on internal scorecards. This role is built for a leader whose strength is people, influence, and change. They will bring together executives with competing priorities, build lasting relationships with business partners, and turn strategy into execution across a large, complex organization. Deep technical expertise is not the focus. The ability to lead transformation across organizational lines is.

What You'll Do
Shape Enterprise Technology Strategy
• Partner with the COO, CTO, and technology leadership to define and advance a strategy that spans all of Technology, not a single organization.
• Bring the voice of the business into technology strategy, so priorities, investments, and roadmaps reflect what drives growth, customer experience, and competitive position.
• Identify opportunities to simplify, consolidate, and improve efficiency across Technology, and turn them into executable programs with clear business value. Build Business Partnerships Across Every Line of Business
• Develop trusted, executive-level relationships with line-of-business leaders, becoming a connector between business strategy and technology execution.
• Create partnership models and engagement mechanisms that give the business a meaningful role in shaping how Technology prioritizes and delivers.
• Translate business goals into technology outcomes and communicate technology's contribution in business terms. Lead Enterprise Strategy and Delivery
• Design and drive a best-in-class operating model for how Technology plans, prioritizes, delivers, and measures work across the enterprise.
• Lead large-scale organizational change end to end, including stakeholder alignment, communications, adoption, and reinforcement, so new ways of working take hold across all of Technology.
• Establish outcome-based measures that connect technology delivery to business results, giving executives a clear view of value, efficiency, and execution health. Lead, Influence, and Inspire
• Present to senior executives with clarity and conviction, framing strategy, progress, and decisions in ways that drive action.
• Build alignment and momentum among peers and leaders across Technology and the business, often without direct authority.
• Develop and coach leaders and teams, and model a culture of accountability, partnership, and continuous improvement.

What You Bring
• 12+ years of progressive leadership experience in strategy, transformation, delivery leadership, or management consulting, ideally within financial services or another complex, regulated enterprise.
• A proven record of leading enterprise-wide transformation across multiple organizations and business units, from vision through sustained adoption.
• Demonstrated success building strong partnerships with business leaders and aligning technology efforts to business outcomes.
• Exceptional communication and executive presence, with the ability to influence senior leaders and energize broad audiences around change.
• A strong understanding of modern operating models (product, agile, and portfolio approaches) and how they shape organizations and business results.
• Strategic, enterprise-level thinking combined with a drive to execute, and comfort operating in ambiguity at scale.
• A track record of building and leading high-performing teams, and a reputation as a leader people want to follow.
• Bachelor's degree required. An MBA, advanced degree, or change management certification is a plus.

What Success Looks Like
• A technology strategy that business leaders recognize as shaped with them, not handed to them.
• Strong, active partnerships with every line of business, with the business engaged in how Technology prioritizes and delivers.
• Measurable efficiency gains and improved delivery predictability across Technology.
• Clear, credible connections between technology investment and business outcomes, including growth, customer experience, and market position.
• Recognition as a strategic partner to the COO, CTO, and business executives, and a driving force in building a world-class technology organization

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Uses advanced knowledge and expertise to indirectly lead cross-functional teams to improve business planning methods.
• Develops and executes on key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Participates in the industry and leads execution and implementation of business planning processes according to industry standards and trends. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Guides strategic plans through thought leadership and develops solutions, roadmaps, and assessments of potential business impacts to address business needs. Identifies and executes executes opportunities that add significant value to the business and to achieve business goals.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy. Presents to executive leadership for buy in.
• Serves as subject matter expert and advocate that influences the implementation of best practices and learning plans that meet business objectives. Develops, trains, and mentors team members and partners to build expertise and knowledge for the future success of the organization.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Business Case Justification, Business Process Design, Coaching Others, Effective Communications, Influencing, Innovation, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking, Visioning

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 + years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $112,000.00 – $249,600.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/30/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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