Manager, Information Technology (Change Management & Strategy)

The Manager, Information Technology (Change Management & Product Strategy) leads the Product & Program Management team within the Transformation & Change Office, providing leadership across technology delivery, product lifecycle management, portfolio governance, and strategic change initiatives. This role directly supervises IT Product Owners while overseeing transformation programs, product roadmaps, and delivery execution to ensure technology investments align with business priorities and deliver measurable value.

The Manager partners with business and technology leaders to strengthen governance, optimize resource utilization, manage risk, support organizational readiness, and promote continuous improvement across projects, products, and strategic initiatives. The position works hybrid and reports to Oriental Center in San Juan, Puerto Rico.

MAIN DUTIES & RESPONSIBILITIES:

• Lead, mentor, and develop Program Managers, Project Managers, and IT Product Owners by establishing clear expectations, coaching plans, performance standards, and professional development opportunities.
• Provide day-to-day leadership, workload management, performance feedback, and capacity planning for the Product & Program Management team.
• Oversee execution of the transformation portfolio, ensuring alignment with strategic priorities, approved objectives, funding, scope, and expected business outcomes.
• Manage portfolio governance activities, including executive reporting, resource allocation, dependency management, risk escalation, decision tracking, and delivery recovery planning.
• Partner with Change Management teams to support stakeholder engagement, business readiness, user adoption, and value realization efforts.
• Provide leadership oversight for IT Product Owners responsible for product vision, roadmaps, backlogs, release planning, prioritization, and lifecycle management.
• Ensure business objectives are translated into clear requirements, user stories, acceptance criteria, measurable outcomes, and prioritized delivery plans.
• Establish and maintain product governance standards, including roadmap reviews, backlog health assessments, release readiness activities, user acceptance testing support, and outcome measurement.
• Promote collaboration among business leaders, Architecture, Information Security, Operations, Compliance, Digital Banking, vendors, and delivery teams to ensure successful solution delivery.
• Drive continuous improvement by implementing governance standards, delivery frameworks, controls, templates, and best practices while ensuring compliance with regulatory, audit, risk, and organizational requirements.
• Support strategic planning, investment prioritization, and portfolio decision-making through analysis of delivery performance, product health, capacity, risk, and business value metrics.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field required.
• Eight (8+) years of progressively responsible experience in Program Management, Project Management, Portfolio Management, Product Management, Product Ownership, Business Analysis, or enterprise technology delivery required.
• Previous people leadership experience, including coaching, mentoring, performance management, and development of delivery, product, or technology professionals required.
• Minimum education and experience requirements may be substituted with an equivalent combination of education, training, and relevant experience.
• Demonstrated experience leading enterprise transformation initiatives, strategic technology programs, and cross-functional delivery efforts.
• Strong knowledge of Agile and Scrum methodologies, product roadmaps, backlog prioritization, requirements management, release planning, delivery governance, and product lifecycle management.
• Experience in portfolio management, capacity planning, prioritization, dependency management, business case development, and value realization activities.
• Strong executive communication, stakeholder engagement, vendor management, negotiation, governance, risk management, and decision-making skills.
• Knowledge of regulatory, audit, compliance, risk, and control requirements applicable to technology and banking environments.
• Financial services or banking experience preferred.
• PMP certification preferred; PgMP, Agile, Scrum, Product Owner, Product Management, Change Management, or related certifications are highly desirable.
• Strong leadership, strategic thinking, talent development, collaboration, and continuous improvement skills, with the ability to influence stakeholders and drive organizational change across all levels of the institution.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

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Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

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