Business Improvement Manager

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Job Description:

Please note that roles based out of SJS or Sunbury will move to Timber Square, Southwark, from Q4 2027

About the role

bp pulse is now part of bp’s integrated Mobility & Convenience (M&C) UK business, operating in a rapidly evolving market where our ability to match and own the pace of change is central to delivering bp’s strategy. This role is critical in enabling the M&C UK business to continually strengthen our performance, optimise our operational processes and help move bp pulse into a controlled BAU operating mode within the wider integrated business.

You will be accountable for identifying and delivering targeted step‑change improvements and ongoing enhancements in business efficiency, processes and reliability directly supporting our ambition to scale fast, operate safely and deliver brilliant business outcomes

With our aspiration to provide a best‑in‑class service, this role is an integral part of a high‑performing team focused on delivering an adventurous benefits roadmap across the business. Your work will help unlock value, reduce complexity, improve service quality and enable bp pulse and the wider M&C UK business to grow in line with bp’s strategic priorities

What you will deliver

You will work on a variety of projects across the integrated M&C UK operating model, including bp pulse. The outcome is ultimately to help deliver a scalable, cost effective and winning business. The results will vary from project to project but will cover one or more of the below:

• Identify and deliver measurable improvements in business efficiency, cost performance, and process effectiveness across priority areas.
• Support and lead on specific process optimization across lead to cash and purchase to pay processes. Deploying clear improvements, RACIs and control metrics
• Produce clear, future‑state process designs that support scalable operations and improved business outcomes.
• Deliver an agreed benefits roadmap that generates validated commercial outcomes reported clearly to senior leaders.
• Lead successful cross‑function on change/project initiatives that land optimally and deliver intended business results.
• Provide high‑quality insights and recommendations from data and analysis to advise prioritisation and decision‑making.
• Build strong customer alignment across functions, enabling effective collaboration, prioritisation, and delivery of improvements.
• Contribute to a stronger continuous improvement culture by role‑modelling behaviours and uplifting improvement capability across teams.

What you'll need to be successful

• Validated ability in a business analyst, business improvement, continuous improvement or change & transformation capacity
• High IQ / High EQ individual who can balance the need for forensic analysis and objective business cases within a highly fluid and dynamic environment
• Experienced across multiple delivery methodologies, i.e. agile, waterfall, scrum etc
• Experience defining & delivering change
• Proven track record of operating in high-intensity environments with time critical pressures
• Self-starter mentality with drive and motivation whilst also being an exceptional communicator who works well within a multidisciplinary team
• Positive personality, with energetic working style and very strong resilience
• Combination of structured/comprehensive thinking with tangible/pragmatic execution
• Passionate about continuous improvement, process efficiency and working as part of a high performing team
• Degree (preferred) or equivalent experience, ideally in engineering, computer science, information systems, business or similar field
• Lean / SixSigma / Prince2 / APM etc preferred
• Agile / Scrum / BA qualifications or accreditations (preferred)

You will work with

You’ll join the Process Excellence & Compliance function within bp’s integrated M&C UK business, a team responsible for ensuring our bp pulse charging network and wider business operate safely, reliably and in full alignment with regulatory and corporate standards. The team works at the centre of the organisation connecting operations, engineering, product, finance, customer experience and senior leadership to deliver a safe, trusted and compliant EV charging network.

• It’s a small team that combines difficulty, pace, and problem‑solving, balancing strong governance with a practical, delivery‑focused demeanor.
• You’ll collaborate across the M&C UK organisation, including bp pulse, partnering with senior leaders to shape strategic roadmaps while working closely with our Operational teams to understand their processes and ways of working.
• Success in this role relies on building strong, trusted relationships with a diverse range of collaborators, including business leaders, cross‑functional colleagues, and our external partners.

What Makes Our Team Culture Unique

• Fast‑paced, high‑impact environment where decisions matter and compliance directly protects customers, the network and bp’s reputation.
• Highly collaborative working style, partnering across all levels of the organisation from frontline field teams to M&C UK leadership.
• Open, transparent communication, where raising risks early is encouraged and welcomed.
• Supportive and solutions‑focused, united by a shared commitment to doing the right thing and making bp pulse and the wider M&C UK business safer, stronger and more trusted.
• Continuous improvement mentality, where new insights are valued and simplifying the way we work is part of the team’s DNA.
• Strong sense of purpose, playing a critical role in enabling bp’s wider EV and decarbonisation strategy by building a compliant, best-in-class EV charging network as part of an integrated M&C UK business.

Why join our team?

We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits!

bp is committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments or accommodations during the application or interview process, please let us know, and we will work with you to support your needs.

Apply now!

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

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