Business Insights Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Business Insights & Automation Analyst, you will be responsible for turning complex operational telemetry, task logs, and model evaluation data into actionable business intelligence and automated workflows.You will work primarily within the Google Ecosystem (BigQuery, Google Sheets, Looker Studio, Google Apps Script) alongside Amazon Redshift, querying massive datasets, building lightweight internal web tools/automations, and reporting on operational performance, Service Level Agreements (SLAs), and machine learning classifier quality.

🎯 Key Responsibilities & Deliverables

Focus Area and Core Responsibilities

Data Extraction & Warehousing:

Write optimized, robust SQL queries across Google BigQuery and Amazon Redshift to extract, aggregate, and transform large-scale operational records.
Workflow Automation & Tooling

Develop, deploy, and maintain custom automations, triggers, and lightweight internal Web Apps using Google Apps Script to eliminate manual reporting friction.

Operational & SLA Analytics

Track and analyze key throughput metrics, including queue latency, handle times, reassignment ratios, and SLA compliance across operations teams.

Reporting & Dashboards

Design and maintain executive-ready, automated dashboards strictly in Looker Studio and advanced Google Sheets.

AI/ML Quality & Classification

Evaluate ground-truth labeling accuracy and classifier outputs using standard metrics (Precision, Recall, F1-Score, Confusion Matrices).

Root Cause Analysis (RCA)

Conduct deep-dive statistical investigations into performance bottlenecks, triage errors, and data discrepancies.

🛠️ Required Qualifications & Core Competencies

1. Must-Have Technical Skills (Strict Requirements)

Demonstrated Experience in Google Apps Script (GAS):

• Proven experience writing JavaScript-based scripts in Google Apps Script to automate data pipelines, sync data across Google Sheets, trigger email alerts, and interact with external APIs or BigQuery.
• Experience developing custom functions, scheduled triggers, and interactive Google Sheets tools.

Advanced SQL (BigQuery & Amazon Redshift):

• Hands-on proficiency querying columnar and cloud data warehouses (Google BigQuery and Amazon Redshift).
• Strong command of Common Table Expressions (CTEs), window functions, partitions, and query optimization techniques for high-volume datasets.

Advanced Google Sheets Modeling:

• Mastery of complex formulas (QUERY, FILTER, ARRAYFORMULA, INDEX/MATCH, regex functions) and data normalization.
• BI & Data Visualization (Google Stack):
• Deep experience building interactive, clean dashboards solely in Looker Studio integrated with BigQuery and Google Sheets data sources.

AI/ML Evaluation & Statistical Modeling:

• Solid understanding of classification metrics: Precision, Recall, F1-score, False Positives/Negatives.
• Ability to design sampling plans and statistical methods to audit labeling accuracy and task quality.

2. Professional & Operational Competencies

• Technical-to-Executive Translation: Ability to translate raw operational data into high-level business stories and actionable recommendations for stakeholders.

• Process Optimization Mindset: Proactive identification of operational bottlenecks and initiative to build automated solutions rather than relying on manual reporting.

💡 Nice-to-Have

• Experience with Python (pandas, numpy) for exploratory data analysis.
• Prior experience supporting autonomous vehicle (AV), geospatial, or large-scale AI annotation operations.
• Familiarity with building basic HTML/CSS front-ends via Google Apps Script Web Apps.

🎓 Education & Background

• Bachelor’s Degree in Computer Science, Computer Engineering, Electronics & Communications Engineering (ECE), Information Technology, or related quantitative field.
• 2+ years of professional analytics experience combining SQL, dashboarding, and workflow automation.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.

Protecting You from Fraud

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:

• You will never be asked for payment information or banking information during the application or interview process.

• We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us

• Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

We have identified several clues to watch out for to help you identify and avoid recruiting scams:

• TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.

• TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.

• If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.