Business Managment Specialist - Enterprise Payments Standards and Monitoring

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description Summary

Support the delivery of Enterprise Payments Standards and Monitoring activities, including the development and maintenance of enterprise payments standards and requirements, administration and validation of monitoring and attestation programs, enterprise monitoring of payments health, issue and thematic analysis, governance reporting, and stakeholder guidance. Provide specialized advice and management insight to promote consistent application of enterprise payments requirements, transparency of performance and risk, timely escalation of systemic concerns, and effective oversight, while maintaining clear accountability with business and functional owners for implementation and remediation.

KEY ACCOUNTABILITIES

CUSTOMER

• Support the development, implementation, interpretation, and ongoing maintenance of enterprise payments standards, requirements, and supporting guidance.
• Administer assigned components of payments monitoring, attestation, and attestation programs, including scheduling, communications, stakeholder follow-up, review status, and final reporting.
• Maintain program tools, records, role assignments, accountability-owner information, review archives, and supporting documentation to preserve accuracy and auditability.
• Evaluate rationale submitted through monitoring, attestation, and attestation processes; apply sound judgment to assess alignment with requirements; and document conclusions, deficiencies, and required follow-up actions.
• Serve as an Enterprise Payments Standards and Monitoring subject matter expert for business, control, governance, technology, and project partners requiring guidance on enterprise payments standards, monitoring, attestation, governance, or evidence expectations.
• Build and maintain effective relationships with stakeholders outside Enterprise Payments Standards and Monitoring to manage expectations, promote consistent interpretation of requirements, and support timely delivery of program commitments.
• Participate in initiatives and projects that may affect existing payments standards or require the development of new or revised requirements.

SHAREHOLDER

• Monitor adherence to enterprise payments standards and requirements and support formal monitoring, attestation, validation, and reporting activities across applicable Canadian and U.S. businesses.
• Consolidate and perform thematic analysis of payment-related issues, findings, incidents, non-conformance, and remediation status from relevant enterprise sources to identify trends and systemic concerns.
• Track management-owned remediation commitments and issues identified through evidence validation; assess ownership, materiality, status, and evidence of closure; and escalate overdue, unresolved, ambiguous, or higher-risk matters through established governance.
• Prepare governance materials, decision-quality insights, escalation summaries, action tracking, and follow-through for applicable payments governance forums, including reporting on monitoring and attestation activities, validation results, identified gaps, emerging themes, overdue actions, and remediation progress.
• Support resolution and remediation of standards, monitoring, attestation, or governance issues by coordinating with accountability owners, business partners, and control functions and monitoring agreed actions through closure.
• Recommend enhancements to enterprise payments standards, monitoring and attestation methodologies, supporting procedures, tools, and reporting based on validation results, stakeholder feedback, regulatory developments, and emerging payments risks.
• Draft updates to existing payments standards and supporting guidance, and contribute to development of new standards where required.
• Maintain complete, accurate, and retrievable program records in accordance with applicable governance, records-management, and evidence-retention expectations.
• Promote a strong risk and control culture by ensuring Enterprise Payments requirements are clearly communicated, consistently applied, and supported by credible evidence.

EMPLOYEE / TEAM

• Provide specialized knowledge and practical guidance on Enterprise Payments Standards and Monitoring processes, requirements, and controls.
• Collaborate across Canadian and U.S. Enterprise Payments Standards and Monitoring resources to support consistent program execution while addressing jurisdiction-specific requirements.
• Communicate standards, monitoring and attestation expectations, validation outcomes, and identified issues clearly and professionally to stakeholders at varying levels of seniority.
• Identify opportunities to improve program efficiency, data quality, stakeholder experience, documentation, and reporting.
• Support knowledge transfer, procedure development, cross-training, and continuity of critical standards, monitoring, attestation, and governance activities across the team.

BREADTH & DEPTH

• Work independently within a specialized Enterprise Payments Standards and Monitoring function, exercising judgment in monitoring and attestation activities, issue identification, stakeholder follow-up, and escalation.
• Support end-to-end delivery of assigned standards, monitoring, attestation, and governance activities, from planning and communication through validation, reporting, issue management, and record retention.
• Interpret complex payments requirements and provide informed recommendations to business, risk, control, governance, and project stakeholders.
• Manage multiple concurrent deliverables and dependencies across programs within established timelines and governance expectations.
• Contribute to work with broad business or enterprise impact and provide work direction or guidance to other team members where required.
• Generally reports to a Senior Manager or executive role.

EXPERIENCE & EDUCATION

• Undergraduate degree
• 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific