Business Operations Analyst

• Develop and manage operational monitoring initiatives, including the establishment of data requirements, performance baselines, and monitoring thresholds.
  

• ​Conduct monthly analyses to identify operational anomalies, control deficiencies, financial leakage, and areas of potential risk.
  

• Investigate identified issues, perform root cause analysis, and quantify their financial and operational impact.
  

• Prepare monthly monitoring reports and actionable insights for the CEO and relevant business stakeholders.
  

• Recommend corrective actions, coordinate with relevant business owners, and monitor implementation through to resolution.
  

• Identify opportunities to automate recurring monitoring and reporting activities using SQL, Business Intelligence (BI), and AI-driven tools.
  

• Collaborate with Anti-Fraud, Business Process Management (BPM), Project Management Office (PMO), Payments, and BI/Data teams to support investigations and operational improvements within established areas of responsibility.
  

Requirements

• Minimum of 2 years of relevant experience in operations analytics, payments, fraud or risk analytics, internal audit, financial planning and analysis (FP&A), or consulting.
  

• Experience within the financial services or fintech industry will be considered a strong advantage.
  

• Strong SQL proficiency and advanced knowledge of Microsoft Excel or Google Sheets.
  

• Experience with Power BI is preferred; knowledge of Python will be considered an advantage.
  

• Demonstrated ability to analyse, reconcile, and interpret complex data from multiple sources.
  

• Interest in leveraging AI and automation technologies to improve operational processes and analytical efficiency.
  

• Ability to handle sensitive and confidential information with discretion.
  

• Fluency in English, both written and verbal.
  

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Benefits

• Hybrid Work Model (2 days working from home)
  
• Wolt Meal Allowance
  
• Comprehensive Health Insurance
  
• Provident Fund (Upon completion of the trial period)
  
• Summer Short Fridays (August)
  
• Additional Paid Annual Leave (up to 30 days, based on years of service)
  
• Birthday Leave
  
• Udemy Business access
  
• Gym Membership
  
• Referral Bonus Program
  

• Visa Sponsorship and Relocation Assistance