Business Operations Lead

Key Responsibilities

• Agree each quarter's priorities with Finance, Legal, InfoSec and People & Talent, and keep to a small number of builds at a time — saying "not this quarter" when you need to.
• Keep the Business Ops board current, so everyone can see what's in progress, who owns it and what's next.
• Manage the Finance & Operations Analyst: set and review their work, run 1:1s and quarterly reviews, and help them grow.
• Document and hand over recurring work, so no live process depends on one person's login or memory.

• Own the processes behind Legal's work and how its data is stored: how requests come in and get routed (including legal inbox triage), one board for every request, and reporting on how many close without a lawyer.
• Build one reusable way to track and store legal records (contracts and renewals, due diligence questionnaires, DBS eligibility, risk actions) instead of one-off trackers. Legal owns the advice, templates and decisions.

• Own the processes InfoSec runs on and how that data is stored and owned: incident management, breach notifications and leaver offboarding. InfoSec sets the requirements and makes the security decisions; Systems manages tool access.
• Own People reporting (headcount, time away, workforce metrics) once People & Talent work restarts.

• Support analyst with delivery of the Finance reporting: ARR by revenue type that ties to Xero and Stripe, month-end reporting without hand-built spreadsheets, and tools that help collect cash (statements, card retries, debt collection).
• Work with the Data team so Finance's numbers come from the warehouse and visualise in Sigma, not side spreadsheets.

• Track where your work depends on the Customer, Data, Systems and AI & Automation teams, and raise conflicts with the Head of Operations early.

Skills, Knowledge and Expertise

What you'll bring

• Automation know-how: designs workflows in tools like Notion, Slack and n8n, and knows when to hand them to Systems or AI & Automation
• Judgement on priorities: can hold a line with senior stakeholders without formal authority over them
• People leadership: has managed or supervised at least one person, or is clearly ready to; delegates and reviews rather than redoing the work
• Data skills (we use Sigma): builds your own analysis and can spec what the Data team should build
• Hands-on: happy to do the work, not just direct it

Benefits

What we offer 🍉

• Uncapped Commission 💵💰
• 24 days holiday + Bank Holidays + your birthday off 🎉
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad ✈️
• 30 days to Work from anywhere 🌍
• Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to Spill Therapy
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries 🥳