Business Operations Manager

Company Description Onefocus is a comprehensive financial services firm that oversees all aspects of clients’ financial affairs, including insurance, tax, accounting, SMSFs, loans, and investments. The organization supports individuals from diverse professions, backgrounds, and situations, providing tailored guidance for their financial goals. Expert teams collaborate to deliver clear direction and integrated solutions, helping clients manage risk, build wealth, and plan for the future. Onefocus fosters a professional environment focused on expertise, client service, and long-term relationships.
Role Description The Business Operations Manager is a full-time role based in Melbourne, VIC, with a hybrid work arrangement that allows for some work from home. This role is responsible for overseeing daily business operations, ensuring processes across financial services such as insurance, tax, accounting, SMSFs, loans, and investments run efficiently and consistently. The Business Operations Manager will design and refine operational workflows, monitor performance metrics, manage budgets, and coordinate cross-functional initiatives to support service quality and regulatory compliance. They will collaborate with leadership and team leads to implement programs that improve client experience, streamline resource allocation, and support sustainable growth. The role also involves resolving operational issues, supervising staff as needed, and contributing to strategic planning and continuous improvement projects.
Qualifications

• Candidates should possess strong Business Operations and Operations Management skills to oversee processes and optimize efficiency.
• Candidates should possess solid Analytical Skills and Program Management capabilities to interpret data, manage initiatives, and drive improvements.
• Candidates should possess a sound understanding of Finance to support budgeting, financial reporting, and coordination with advisory teams.
• Candidates should possess excellent communication, stakeholder management, and collaboration skills to work effectively across teams and with leadership.
• Candidates should possess proven experience in a management or senior operations role, ideally in financial services or a related professional services environment.
• Candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple priorities in a hybrid work setting.
• Relevant tertiary qualifications in business, finance, management, or a related discipline are highly beneficial.