Employee Lifecycle & Operations Manager

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun

About the Role

At Aussie Broadband, we're passionate about creating exceptional experiences for our people.

As our Employee Lifecycle & Operations Manager, you'll lead Recruitment and People Operations across the full employee journey, from attraction and onboarding through to internal mobility and offboarding.

You'll lead a highly engaged team that takes pride in the service it provides while driving service excellence, operational efficiency and continuous improvement. Leveraging Workday, automation and data-driven insights, you'll create simpler, smarter experiences for candidates, employees and leaders, while continually improving how we work for the future.

This is a permanent role.

What You'll Do

• Lead Recruitment and People Operations across the full employee lifecycle, delivering an exceptional experience from candidate attraction through to offboarding.
• Build, lead and develop a high-performing, people-focused team that is passionate about service excellence.
• Drive continuous improvement across recruitment and people processes, identifying opportunities to simplify, automate and enhance the employee experience.
• Champion Workday, automation and AI to create smarter, more efficient ways of working.
• Establish and monitor service standards, KPIs and SLAs, using data and insights to drive outcomes and improve performance.
• Collaborate with business stakeholders to continuously improve employee lifecycle processes, leveraging Workday, Jira, SharePoint and other technologies to deliver efficient, scalable and compliant solutions.
• Lead workforce planning, resource management and capability development within the team.
• Manage key recruitment, workforce and vendor relationships to ensure quality service delivery and value.
• Use reporting, employee feedback and operational insights to identify trends, solve problems and drive meaningful improvements.

What You'll Bring

To be successful in this role you will have:

• Proven experience leading Talent Acquisition, People Operations, Shared Services or Employee Lifecycle teams in a complex environment.
• Experience managing and improving end-to-end employee lifecycle processes, from recruitment and onboarding through to internal mobility and offboarding.
• A track record of building and developing high-performing, service-focused teams.
• Strong process improvement experience, with a focus on automation, efficiency and continuous improvement.
• Experience working with HR systems, with Workday experience highly regarded.
• The ability to balance employee experience, operational excellence and compliance.
• Strong stakeholder management skills, with the ability to influence and build trusted relationships across all levels.
• A data-driven mindset, using insights to identify opportunities and drive outcomes.
• Experience leading change and implementing new ways of working in a fast-paced environment.
• A passion for creating great employee experiences and finding simpler, smarter ways to work.
• Relevant qualifications in Human Resources, Business or a related discipline, or equivalent experience.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off Mobile services

• Fitness Passport for access to multiple gyms and pools across Australia

• Flexible working arrangements

• Employee Assistance Program (EAP)

• Discounts with Specsavers, HCF, and many more

• Monthly rewards and recognition

• Internal training and development resources to support your career growth

• Yearly Aussie merch allowance

Ready to Join?

Hit the apply button to submit your application and our team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

For questions, reach out to careers@team.aussiebroadband.com.au. Just note that all applications must be submitted via the job link.

Why work here?

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company’s main focus is nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.