Business & Operations Manager

ABOUT PAH BUILD

PAH Building & Construction is a Hampshire-based building contractor founded in 2010. We deliver extensive residential retrofit projects, bespoke new builds and complex insurance remediation works across the UK. We hold CHAS, SAFE and Constructionline Gold accreditations and operate to ISO 9001 quality standards.

WHY JOIN PAH?

• A business in growth. We have a strong client base, driven by our retrofit and insurance work, and we are building the team and systems to support our continued growth.
  
• A growing team. We have added more than 22 people across site management and trade roles since 2022.
  
• Real influence. You will report directly to the Managing Directors and play a central part in how we scale.
  
• Investment in people. We are committed to training, upskilling and apprenticeships, and we work in partnership with local colleges to bring new talent into the industry.
  
• Strong foundations. Our accreditations and quality systems mean you’ll be working in a well-governed, professional business.
  

ABOUT THE ROLE

We’re looking for a Business & Operations Manager to keep the business running smoothly and help it scale. You will work alongside the Managing Directors, senior leadership and the construction and delivery teams, making sure our projects, people, systems and resources are aligned to deliver safe, profitable and high-quality outcomes.

This is a hands-on, high-impact role for someone who enjoys building structure, improving how things work and being the person leadership trusts to get things done. You will report to the Managing Directors.

Requirements

KEY RESPONSIBILITIES

Operational Excellence

• Partner with the Managing Directors and senior leadership to align operations with business objectives and project delivery goals
  
• Oversee operational workflows to improve efficiency, productivity, communication and delivery standards
  
• Coordinate labour, subcontractors, suppliers and internal teams
  
• Work with the construction and delivery team to ensure compliance with health & safety, regulatory, contractual and quality standards
  

Resource & Financial Management

• Ensure the right staffing, systems and documentation are in place across the business
  
• Support budgeting oversight, project cost tracking, supplier coordination and operational reporting
  
• Oversee operational systems and technology platforms for scheduling, reporting and project management
  
• Coordinate facilities, stock, fleet and equipment to support delivery
  

People & Performance

• Lead and coordinate our Finance, HR, IT, Operations and Marketing support staff
  
• Oversee recruitment, onboarding, training and development
  
• Support performance reviews, objective setting and workforce planning
  
• Champion a positive, accountable and collaborative culture across office and site teams
  

Clients, Suppliers & Business Growth

• Build strong relationships with clients, contractors, suppliers and partners
  
• Provide operational input into tenders, proposals, business development and project mobilisation
  
• Liaise with our college partner and oversee our apprenticeship programmes, working alongside PR and marketing
  

Leadership & Strategic Initiatives

• Lead improvement initiatives that strengthen efficiency, profitability and scalability
  
• Produce KPIs and management information for the leadership team
  
• Support business continuity, operational risk management and growth planning
  
• Respond quickly to operational issues and disruptions, escalating risks where needed
  

Quality & Compliance

• Embed and maintain our ISO 9001-aligned Operational Management System
  
• Champion document control, version tracking and process consistency
  
• Support internal and external audits and annual accreditations (CHAS, SAFE, Constructionline Gold)
  
• Work alongside our Construction Quality Manager on corrective actions
  

SKILLS & EXPERIENCE

Essential

• A full UK driving licence
  
• Proven experience in business operations, operations management, office management or a similar management role
  
• Experience coordinating operational functions across multiple teams or projects
  
• Commercial awareness, including budgeting, cost tracking and financial reporting
  
• Experience overseeing systems, scheduling, administration or workforce coordination
  
• Strong leadership and people management skills
  
• Excellent communication and relationship-building skills
  
• Highly organised, with strong attention to detail and the ability to make sound decisions under pressure
  
• Confident with Microsoft Office and operational management systems
  

Desirable

• Experience in construction, building, engineering or property
  
• Understanding of construction project environments
  
• Relevant qualifications in business management, operations, leadership or project coordination
  
• ISO, IOSH or compliance awareness
  

LOCATION, HYBRID WORKING & TRAVEL

Our head office is in Droxford, Hampshire, with hybrid working. The role includes some site-based management, with sites across the South of England and some in the North of England, so you may need to travel to active project locations as required and hold a full UK driving licence.

Benefits

SALARY & BENEFITS

£55,000 – £80,000 depending on experience and contribution level. The package will reflect experience managing teams and construction sector background.

Benefits include:

• Pension scheme
  
• Annual leave: 25 days plus bank holidays
  
• Company vehicle / fuel allowance
  
• 3 month induction training and support
  
• Continuous training and professional development support
  

EQUAL OPPORTUNITIES

PAH Build is an equal opportunities employer and welcomes applications from all backgrounds.