Business Operations Officer

Business Operations Officer

• Full-Time (35hpw) Ongoing
• Base Salary: $102,936 - $113,579pa + super + leave loading
• Hybrid work arrangements Office attendance required minimum 3 days per week.
  
• Location: Grafton, NSW. 
  

This role sits within the NSW Fair Trading Division, Rental Branch within the Rental Bonds Team.

  An exciting opportunity has arisen within NSW Fair Trading for a Business Operations Officer. 

About the Team

This role sits within the NSW Fair Trading Division, Rental Branch within the Rental Bonds Team. A new team has been established to support the implementation of Smart Rental Bonds.

Be Part of the Future of Fair Trading

At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. 
 
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. 
 
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.   
If you’re someone who: 

• Thinks deeply about the needs of people and communities,
  
• Is motivated by great outcomes, not just processes, and 
  
• Wants to be part of an organisation that’s transforming how regulation works — 

…then there’s a place for you in our future.   

Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. 

About the Role

As the Business Operations Officer, you will provide high-quality administrative and operational support to a business unit. You will support the delivery of business operations by coordinating systems and processes, managing records and information, responding to complex enquiries, and contributing to improved service delivery outcomes. You will work collaboratively with a range of stakeholders and apply sound judgement to manage competing priorities in a fast-paced environment.

As part of establishing Smart Rental Bonds, this role will provide administrative and operational support. The position will assist with developing and maintaining business processes, governance documentation, and routine reporting to support day-to-day operations. This includes supporting financial administration activities such as debt management and reconciliations, tracking compliance requirements, maintaining records, and assisting with the consistent application of controls and service standards from commencement.

Your responsibilities will include:

• Providing a broad range of administrative and operational support services to meet business needs
  
• Responding to and resolving complex enquiries, ensuring accurate and timely information is provided
  
• Assist with coordinating and maintaining records, databases and information systems in line with policies and procedures
  
• Contribute to developing, implementing and monitoring office systems, processes and work practices to improve efficiency
  
• Preparing reports and documentation on business unit performance and support recommendations to improve service delivery
  
• Continuously reviewing and updating administrative practices to support quality outcomes

To be successful in this role you will demonstrate:

• Strong self-management, motivation and commitment to continuous learning
  
• A customer focused approach and can resolve complex issues effectively
  
• Planning and prioritising work to meet deadlines while managing competing demands
  
• Using technology confidently to improve efficiency, accuracy and service delivery
  
• Communicating clearly and working collaboratively with a range of internal and external stakeholders

Essential requirements

• Relevant experience in accounting and experience in a commercial environment and/or the public sector
  
• Proven knowledge of the Australian Accounting Standards

When Applying

Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role’s key capabilities.

Further Information

Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via Jyostna.Channamadhvuni@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday, 27 October 2026 at 11:59 pm

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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