Business Operations Specialist

Ford Business Solutions is looking for a

Business Operations Specialist

to join our Ford Customer Service Team in our Szentendre office.

What will be your roles and responsibilities?

• Daily monitoring of Hungarian and EDM DTA cases raised for vehicles and taking ownership of escalation process

  • Preparation of further phases – addition of new carlines and new markets

  • Daily DTA report with 100% visibility and a robust escalation process

  • KPI measurement and reporting to management and market reviews

  • DTA Dashboard support (daily refresh and maintenance, development based on user experience)

  • Reducing VOR/Downtime to a minimum with proactive actions and communication

  • Cooperating with CV Uptime projects where practical

  • Communicate with all departments involved:

    • FoE, CV Uptime, NSC, Liive team, CRC, Dealers, PS&L, Merchandiser, etc.

  • Analyze trends and work together with concerned teams to identify and resolve, later prevent repeated issues

  • Explore and use connected vehicle data to support the processes

  • Look for opportunities for automation

Tools and resources:

• PTS (DTAs, connected vehicle data)

• Global Uptime (Ford Liive)

• SAP (Shortage monitor, SPRINT, Product Dashboard, etc.)

• Microcat (parts)

• SAP Transportation Management (backorders)

• MS Excel

• PowerBI (preferred)

• Sharepoint

Alteryx / Flowcraft (preferred)

Requirements for the position:

• Strong business acumen coupled with commitment to quality

• Project management experience – enabling cooperation across multiple departments

• Min. 1-year experience in FCSD area is an advantage

• Self-development skill for learning new tools and new processes

• Strong analytical skills (strong MS Excel skills are essential)

• Data driven: collect, analyze, report and support decision making process

• Communication skill to speak with impact

• Critical thinking skill to foster innovation

• Problem solving skills to identify root cause of an issue and find resolution in structured manner

• Time and priority management skills to boost productivity and efficiency

• Fluent English both written and spoken

What you’ll love about us:

• Being part of a fully supportive, collaborative, and dynamic team

• Hybrid working model with 4 days a week on-site

• Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive companies in the world

• Shuttle bus service between local train station (Békásmegyer – HÉV) and the office

• Cafeteria – Benefits package

• As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days
  

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

Getting curious about this opportunity? We would love to tell you more. Stay connected with us and apply.

Location:Szentendre