Business Operations Specialist

Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

Who You Are

We're seeking a detail-oriented Business Operations Specialist to serve as an operational anchor for a US-based team. You'll keep priorities and deliverables on track, coordinate between clients and internal teams, and make sure communication and documentation stay clear and accurate.

You're comfortable with both client-facing work and repetitive operational work, including updating trackers, maintaining reports, and organizing documentation. You understand how consistent execution of routine tasks drives long-term business success.

Key Responsibilities:

Operations & Reporting

• Maintain trackers, timelines, and progress reports to monitor projects, client requests, and deliverables.
• Identify and escalate bottlenecks, risks, or delays to keep work on schedule.
• Use tools like Google Sheets, Docs, Excel, and Slides to organize data and prepare recurring and ad hoc reports.
• Prepare presentations for team updates, planning sessions, business reviews, and retrospectives.
• Prepare and distribute meeting notes, action items, and progress summaries.
• Ensure data accuracy, version control, and document organization across all shared files.

Client Communication & Support Coordination

• Respond to client inquiries and requests via email and other channels in a timely, professional manner.
• Schedule and conduct regular client check-ins to gather feedback on the product, client experience, and business needs.
• Document client feedback and share relevant insights with internal stakeholders.
• Serve as the coordination point for client-reported bugs, product questions, and feature requests, working with development and product teams to investigate and resolve them.
• Coordinate scheduling for client training sessions, retraining, SSO implementations, and other client-facing initiatives.
• Keep clients updated on the status of open requests and follow up on outstanding action items.

Cross-Functional Coordination & Process

• Act as a liaison between clients, business teams, and development teams to keep handoffs, timelines, and next steps clear.
• Help build repeatable processes for client check-ins, implementations, request tracking, and issue resolution.
• Identify opportunities to improve workflows, documentation, and client-support processes.

Required Skills and Qualifications

• 1-3 years of experience in an operations, business support, project coordination, or client-facing support role.
• Experience communicating directly with clients via email and video calls.
• Familiarity with documentation and task tools (e.g., Notion, Confluence, Asana, Trello).
• Proficiency in spreadsheet tools (Excel, Google Sheets), including formulas, charts, and conditional formatting.
• Strong slide development skills (PowerPoint, Google Slides), with an eye for clarity and structure.
• Excellent written and verbal communication abilities.
• Extreme attention to detail and accuracy in all work.
• Highly organized, self-motivated, and dependable.
• Ability to manage multiple streams of work and follow through on deadlines.
• SaaS / Fintech is a plus!
• Experience working with a credit underwriting or financial operations platform is a plus.
• Experience coordinating with development or product teams on bug reports or feature requests is a plus.

Technical Requirements

Internet connection: High-speed internet required, minimum 20 Mbps or fiber connection.
Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.

• Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on.
• Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled.
• RAM: Minimum 8 GB (16 GB preferred)

Noise-canceling headset
Power and internet backup required

Rates and Expectations

• Work Setup: Remote
• Full-Time Role
• Rate: 46,000 PHP - 47,000 PHP
• Timezone: Eastern or Pacific

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.