Business Analyst, Senior Associate
Payments Product Team,
Bangalore
Permanent Position (3 days WFO)

Role purpose
CSC is looking for a Business Analyst, Senior Associate, to join the Payments Product Team in Bangalore. The role supports both the internal and external Payment systems and workflows and will contribute across new-client onboarding, product enhancements, and production support. The successful candidate will work primarily with internal stakeholders and client-facing teams, with limited direct client interaction.
This is an individual-contributor position with no people-management responsibilities. After initial guidance, the role holder is expected to independently manage assigned analysis, documentation, testing, coordination, and follow-up activities.

Key responsibilities

Gather, analyse, validate, and document business and functional requirements, ensuring that requirements are clear, complete, and understood by relevant stakeholders.

Create user stories, acceptance criteria, process flows, business and functional requirement documents, operating procedures, and product knowledge documentation.
Support applications / systems activities for new-client onboarding, including requirement clarification, readiness tracking, testing coordination, issue follow-up, and operational handover.
Coordinate with Product, Technology, QA, Operations, AppSupport, and other stakeholders to support timely and effective delivery.
Support functional testing and user acceptance testing by preparing test scenarios, coordinating execution, documenting evidence, and following defects through to resolution.
Maintain delivery trackers and ensure that risks, dependencies, decisions, action items, and outstanding questions are clearly recorded and followed through.
Investigate functional and production issues, collect the relevant information, support root-cause analysis, and coordinate actions through resolution.
Support product enhancements, release readiness, implementation activities, and handover to operational and support teams.
Apply Agile delivery practices in day-to-day work, including the effective use of user stories and acceptance criteria.
Provide occasional flexibility outside normal working hours when required for urgent production issues or planned releases.

Experience and knowledge

3–8 years of relevant experience as a Business Analyst, preferably within a technology, product, banking, payments, or financial-services environment.
Strong practical experience in requirements elicitation, analysis, documentation, stakeholder coordination, and delivery support.
Familiarity with user stories, acceptance criteria, and Agile delivery is required.
Working exposure to payments processing and bank statements is preferred, but not mandatory.
Experience with Jira or Azure DevOps is preferred, but not mandatory.
Experience supporting testing or UAT, including preparation of test scenarios and coordination of defect resolution.
Experience working with global and cross-functional teams in a structured delivery environment.

Education:

Graduation in any discipline

Skills and behaviours

Strong analytical and structured problem-solving skills.
Clear written and verbal communication.
Attention to detail and documentation quality.
Proactive follow-up and ownership of assigned work.
Ability to manage multiple priorities and deadlines.
Comfortable working with global, cross-functional teams.
Willingness to learn the internal systems, workflows, and Payments domain.
Collaborative and dependable team member.

Skills and behaviours

Strong analytical and structured problem-solving skills.
This role is based in Bangalore and follows CSC’s hybrid working model and applicable office-attendance policies.
The role supports stakeholders across EMEA and the US and therefore requires flexibility within the stated working-hours model.
The position is primarily internally focused, with limited direct interaction with external clients.
3 days per week work from office for the full shift hours is mandatory

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