Business Process Manager at National Control Center Service

JOB TITLE: BUSINESS PROCESS MANAGER AT NATIONAL CONTROL CENTER SERVICE

LOCATION: BRUSSELS, BELGIUM

LANGUAGES REQUIRED: FRENCH OR DUTCH, ENGLISH

MODE OF WORK: FULL TIME AND HYBRID (2-3 DAYS ONSITE PER WEEK)

CONTRACT DURATION: ASAP - 31/12/2027+POSSIBLE OF EXTENSION

JOB DESCRIPTION:

• We are looking for a Business Process Manager to strengthen the National Control Center (NCC) team, supporting business-critical processes in congestion management, operational planning, and real-time grid operations.

Roles and Responsibilities:

• Own and continuously improve end-to-end operational processes to ensure grid security and operational excellence.
• Translate business requirements, market designs, and system policies into effective operational workflows and procedures.
• Represent operational needs in the design and development of digital solutions, working closely with product and IT teams.
• Lead the operational integration of new tools and capabilities, including training, documentation, go-live, and post-implementation support.
• Analyze operational events and lessons learned to drive continuous process improvement and support future capabilities.

REQUIRED SKILLS:

• You can speak, read and write fluently English and French or Dutch.
• Master’s degree in electrical engineering or other relevant technical fields
• Expertise in power systems gained through academic studies and/or professional experience is a plus.
• 3 to 5 years of experience in the energy sector supporting system operations is a plus (e.g. Planning or System Engineer, Business analyst,).
• Relevant experience as business stakeholder supporting IT development of digital solutions for operational processes.
• Experience in congestion management at national or cross-border level (Coordinated Security Analysis) is a strong plus.
• Soft Skills: client oriented, excellent analytical skills, excellent communication, structured, data-minded (e.g data error analysis), conceptual/process thinking.