Business Process Owner – Network Transformation & Automation

Our client, a leading organization in the telecommunications sector, is seeking a Business Process Owner to drive the transformation and automation of network operations. This role focuses on bridging the gap between business stakeholders and technical teams by designing and governing end-to-end operational processes.

Responsibilities

• Design, improve, and govern end-to-end processes that drive network transformation and automation.
• Translate business needs into clear processes, functional specifications, and technical requirements.
• Model AS-IS and TO-BE processes to ensure operational efficiency and quality.
• Monitor process performance through defined KPIs and identify opportunities for continuous improvement.
• Facilitate workshops and process reviews with cross-functional stakeholders, tool owners, and architects.
• Manage the network lifecycle processes from planning and rollout to service assurance and maintenance.
  
  

Requirements

• You bring experience in process management, continuous improvement, or business analysis, ideally in a large-scale environment.
• You possess experience managing cross-functional projects, including organizational change and adoption.
• You're skilled at gathering, challenging, and translating business needs into functional requirements.
• You have experience facilitating workshops, interviews, and conducting gap analyses.
• You're proactive and solution-oriented with strong leadership and stakeholder-management skills.
• You are fluent in Dutch and/or French with a working knowledge of English.
  
  

Nice to Haves

• Hands-on experience with BPMN 2.0 and ARIS or comparable modelling tools.
• Knowledge of telecommunications networks and lifecycle operations.
  
  

Offer

• Start date: ASAP
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid
• Contract: open to both permanent employees and freelancers