Business Process Owner Offer Management

As the Business Process Owner (BPO) for Offer Management , you are responsible for the global set up, standardization, maintenance and improvement roadmap of the TVH’s global offering processes. You own the end-to-end offer lifecycle from the moment a customer request is captured through validation, enrichment and orchestration, resulting in a solid and personalized customer offer. Your mission is to design and support implementation of a "frictionless" flow where automated logic handles the volume, allowing the organization to focus on high-value exceptions You are an integral part of the Promise-to-Order Sub-Value Stream (within Offer-to-Cash Value Stream), building a deep as-is business understanding while designing a standardized and frictionless to-be process within the existing and new technology landscapes, aligning and translating business requirements with digital architecture and organizational structure. Scope: Process Ownership: Responsible for L2 Manage Customer Offer process and underlying L3/L4/L5 processes, focusing on global standardization and high-velocity automation. Strategic Vision: Ownership of the process maturity & roadmap, transitioning from high-touch environments to an intelligent, automated "management-by-exception" model. Global Integration: Operating in a global, matrixed environment to ensure offer flows are aligned with sales channels, product strategies, and compliance. Process Excellence: Defining the future-state design standards (L2-L5 hierarchy) that enable digital self-service and rapid scalability. Performing detailed as-is process discovery and performance analysis, identifying & driving improvement opportunities towards the defined future state. Your role and responsibilities 1. Strategic Process Ownership & Roadmap In collaboration with Business Owners, define and govern the strategic direction for Offer Models and Workflows to ensure they support a diverse, global customer base and multiple routes-to-market, with top notch Customer Experience as guiding design principle. Develop and maintain maturity roadmaps that drive the organization toward automated offer processing & smart exception handling. Align the process domain with the overall enterprise strategy and transformation milestones. Drive specific process improvement initiatives. 2. Future-State Process Design & Deployment Lead the design and deployment of L3-L5 processes, focusing on Capturing customer quote requests, -Orchestration, -Getting requested data & Generating final Proposal, and ensuring they are benchmarked against industry standards & external best practices to achieve operational excellence. Translate complex business requirements into scalable, future-proof designs & related process deliverables to support E2E transformation from definition till deployment. Own and safeguard the Global Template: drive global harmonization by balancing enterprise-wide standards with necessary local regulatory or market-specific requirements and customer centricity with operational excellence. 3. Change Management & Impact Assessment Conduct Process & Business Impact Analysis to identify how "to-be" designs affect the organization, roles, and skills. Apply change management strategies (utilizing frameworks like ADKAR) and necessary plans & materials to ensure global adoption of new workflows. Partner with regional stakeholders, training and communication leads to ensure the global workforce is prepared & willing to adopt new offer workflows. 4. Performance & Continuous Improvement Establish and monitor a global dashboard of KPIs, including Offer Cycle Time , Touchless Offer Rate , and Offer Winrate. Perform root cause analysis on process inefficiencies, non-conformities and manual offers to refine logic and eliminate waste. Master As-Is Offer processes , identify & drive continuous improvement initiatives to optimize the Offer velocity. 5. Governance & Stakeholder Management Represent the Customer Offer Management process in Transformation, Regional & Global Governance Forums. Manage the RACI structures and decision-making bodies associated with the Customer Offer domain. Act as the primary business partner for IT, Data, Compliance, and Operational leaders to ensure cross-functional alignment. How to succeed / Your profile Bachelor’s or Master’s degree in Business/Economics, Supply Chain, Engineering, Business Administration or a related field 2+ years experience in Business Process Analysis and/or Ownership, Process Architecture, or Value Stream Transformation in a global context Proven success in leading process design and execution in complex, multi-entity organizations Experience with CPQ systems (Configure, Price, Quote), recent trends in omnichannel offer intake (e.g., web portal, EDI, API) and automated case (offer) orchestration is a strong plus Experience with modern, enterprise-grade digital architectures and their impact on global fulfillment Proactive Deep-Dive & Execution: A self-starter with exceptional attention to detail who can perform granular process design and manage end-to-end workflows independently with minimal supervision Process Modeling: Knowledge of process modeling methodologies ( BPMN ) and the ability to maintain a process hierarchy Strategic Integrator: Ability to translate high-level business strategy into detailed, executable, and automated process designs Tool Proficiency: High comfort with process modeling and governance tools (e.g., LeanIX, Jira ) and data visualization platforms is a strong plus Influential Communicator: Strong stakeholder management & communication skills, with the ability to explain complex flows to both IT and executive stakeholders Navigational Agility : Comfort with ambiguity and the ability to define structure in evolving environments Collaborative Mindset: You thrive in a team-oriented environment, bringing strong communication skills and a commitment to transparency and collaboration across all levels of the organization Travel Flexibility : Occasional travel (about 10-20%) may be required for project collaboration and stakeholder engagement What's in it for you You will become part of a people-oriented company where your well- being really matters . Flexible working hours , work from home possibilities , 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore , we also offer: An attractive salary package with extra- legal benefits such as a company car, group and hospitalization insurance , luncheon vouchers, corporate restaurant, ... An exciting position in an international company with a family atmosphere where people are at the center. You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation . You arrive in an innovative , progressive and technological environment. Numerous opportunities for personal development, among other things through permanent guidance and professional ( internal / external ) training courses. Fun afterworks and other optional events (e.g. TVH Kaffee ). People are at our heart TVH is a global business with a family atmosphere , where people are at the center. We value clarity , mutual respect, kindness and open communication . Our people are down-to-earth, easy to work and engage with . We welcome differences and celebrate new ideas . About TVH TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles , and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well- known for its unstoppable craving for innovation . #LI-SL1 #Indeed_ITCD #LI-Hybrid