Business Project and Product Manager (Pharma)

• Business Programme & Product Manager – Next Gen CRM & AI
• Hybrid-working (West London + WFH)
• Market Rates (c£525 to £550 per day)
• 12-month contract (Inside IR35 / via Umbrella)

The Opportunity:

ISR Recruitment is supporting a global pharmaceutical organisation who are seeking an experienced Business Programme & Product Manager to support the ex-US rollout of Next Gen CRM and AI-enabled capabilities for Field teams.

We are looking for a Consultant who sits between the business and technology, rather than being primarily a technical Project Manager or Product Manager.

Ideally I’m looking for the following in candidates:

• Strong pharma experience (Commercial / Sales / Field Excellence / Customer Engagement)
• A good understanding of how pharma sales reps work day-to-day and the processes/tools that support them
• CRM transformation experience, ideally Veeva CRM; strong OCE or Salesforce experience could also be relevant
• Strong business transformation and change-management experience, including readiness, adoption and training
• Someone hands-on who can understand user needs and solve problems when the new platform cannot simply replicate the old process
• Strong stakeholder management across affiliates, business, IT and vendors, with examples of bringing people together to resolve issues rather than primarily tracking plans and RAID logs
• Global/regional programme and affiliate rollout experience

I’m putting less emphasis on profiles where the pharma experience is mainly manufacturing, supply chain, SAP, MDM, infrastructure, R&D or other back-end systems unless they also have strong Commercial/Field transformation experience.

This is a hands-on role working across Business, Product, Programme, Commercial, Medical, IT, affiliates and external partners to turn strategy into execution and ensure the programme delivers meaningful business outcomes.

You will act as a hands-on extension of the programme leadership team, helping translate strategic priorities into tangible actions and outcomes across a complex global transformation programme where you will need to be comfortable working with ambiguity, challenging where necessary and taking ownership of issues rather than simply tracking them.

Skills and Experience:

• Strong experience in Business Programme Management, Product Management, Commercial Operations or Business Transformation.
• Pharmaceutical / Life Sciences / Healthcare industry experience.
• CRM or customer-engagement platform experience - Salesforce and/or Veeva experience.
• AI-enabled business or field capabilities.
• Commercial or Medical Affairs transformation.
• Global / regional rollout programmes involving multiple affiliates or markets.
• Product roadmap and product management experience.
• Experience delivering complex programmes within a large/global organisation.
• Strong hands-on delivery and problem-solving capability.
• Proven ability to coordinate multiple stakeholders, teams and workstreams.
• Excellent senior stakeholder management and communication skills.

Applications:

To learn more about this opportunity consulting as a Business Programme & Product Manager for a global pharmaceutical business based in the Uxbridge area of West London; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or please share a copy of your very latest CV (edward@isr.uk.com) and/or online business profile for a call back in the very strictest of confidence.