Business Relationship Manager

POSITION TITLE: Business Relationship Manager (M2)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Business Relationship Manager (BRM) is a strategic leadership role within Business / Enterprise Applications, serving as the primary connection between business leaders and technology teams. The BRM builds trusted executive partnerships to align business strategy, technology capabilities, and investment priorities, while shaping demand and influencing technology roadmaps to deliver measurable business value. This role proactively identifies business needs, translates them into technology opportunities, and helps leaders maximize enterprise technology capabilities to support operational efficiency, growth, and customer outcomes. The BRM leads portfolio and roadmap discussions, Quarterly Business Reviews, business case development, value tracking, and executive stakeholder engagement, requiring strong strategic thinking, communication, relationship management, and the ability to influence and drive alignment across complex, matrixed teams.

WHAT YOU WILL DO

Strategic Leadership

• Serve as trusted advisor and primary strategic partner for assigned business functions, translating business priorities into actionable technology roadmaps and portfolio priorities.
• Bring business and IT teams together to align priorities, enable effective decision-making, and drive shared business outcomes
• Partner in business planning to connect strategic objectives with technology capabilities, data insights, process improvements, and investment decisions.
• Identify and advance opportunities to leverage technology, data, automation, AI, and process improvements to increase efficiency, reduce risk, improve customer experience, and deliver measurable business value.

Demand Management & Portfolio Governance

• Oversee the business demand intake process, ensuring requests are clearly defined, prioritized, and routed through the appropriate governance process. Proactively identify and shape business demand to align with strategic priorities, expected value, cost, risk, and available capacity.
• Partner with business leaders to translate business needs into clear initiatives, roadmaps, and execution plans.
• Lead business analysts and supporting technology teams to ensure business relationships are built to support and challenge business demand intake requests.
• Support business case development, investment recommendations, value and ROI assessments, and benefits realization.
• Facilitate portfolio prioritization and sequencing to focus resources and investments on the highest-value business outcomes.

Service Management & Value Delivery

• Lead Business Reviews, roadmap and portfolio reviews, and executive updates to maintain alignment on priorities, performance, and business outcomes.
• Monitor stakeholder satisfaction with technology services, delivery, responsiveness, and overall value.
• Provide visibility into initiative progress, risks, dependencies, decisions, and outcomes to promote transparency and accountability.
• Partner with technology teams to address critical escalations and align service performance with business expectations.
• Measure and communicate the business value and outcomes realized through technology investments and process improvements.

Relationship Management & Change Leadership

• Develop a deep understanding of assigned business functions, including operating models, strategic priorities, decision processes, challenges, and value drivers.
• Represent the voice of the business in technology planning while clearly communicating technology capabilities, constraints, and opportunities to business stakeholders.
• Enable adoption of new technology capabilities and partner with business leaders on change initiatives to achieve intended business outcomes.
• Navigate ambiguity, resolve conflicts, build consensus, and influence decisions through strong relationships and effective executive communication.
• Champion a Business First mindset while balancing business needs with enterprise priorities, technology standards, financial considerations, and delivery capacity.

WHAT YOU WILL NEED TO SUCCEED

Education and Certifications

• Bachelor’s degree in business administration, Information Systems, Computer Science, Engineering, or related field.
• MBA or master’s degree preferred.
• BRMP, CBRM, PMP, Agile, , Portfolio Management, or ITIL, certification preferred.

Experience

• 8+ years of progressive experience in Business Relationship Management, Business Analysis, Consulting, Enterprise Applications, or Technology Leadership.
• 5+ years of experience partnering directly with senior business leaders and executive stakeholders in complex, matrixed organizations.
• Proven track record building trusted relationships with senior business stakeholders and translating strategy into technology delivery outcomes.
• Experience leading demand management, portfolio governance, roadmap planning, business case development, and value realization activities.
• Strong business acumen with the ability to quickly understand operations, financial drivers, Strategic priorities, industry dynamics, and decision-making processes.
• Strong financial acumen with experience supporting budget discussions, OPEX/CAPEX planning, ROI analysis, and investment trade-off decisions.
• Exceptional written, verbal, presentation, facilitation, and executive communication skills.
• Demonstrated ability to influence without authority, manage competing priorities, navigate ambiguity, resolve conflict, and build consensus across diverse stakeholder groups.
• Analytical mindset with experience using data, metrics, portfolio reporting, and benefit tracking to support decision-making.
• Working knowledge of Agile delivery, ITSM/ITIL, enterprise architecture, SDLC, product operating models, and technology governance processes.
• Experience with demand and portfolio tools such as ServiceNow, Jira, Azure DevOps, Confluence, Power BI, or similar platforms.
• Familiarity with enterprise applications and digital platforms such as ERP, CRM, Salesforce/SiteTracker, ServiceNow, Workday, CLM, GIS, data/analytics, automation, and AI-enabled business solutions.

Preferred Experience

• Experience in telecommunications, tower infrastructure, construction, real estate, asset management, field operations, fiber/network operations, utilities, or other asset-intensive industries.
• Experience supporting enterprise business applications across functions such as Operations, Commercial, Finance, Accounting, Supply Chain, Real Estate, Construction, Field Services, Legal, HR, or Shared Services.
• Experience leading business reviews, executive governance forums, strategic planning sessions, roadmap reviews, and portfolio prioritization discussions.
• Experience supporting enterprise transformation, process simplification, application rationalization, technology adoption, and organizational change.
• Experience partnering with vendors, managed service providers, and internal delivery teams to align solutions and services with business expectations and desired outcomes.

ORGANIZATIONAL RELATIONSHIP

Reports to: Director Applications

Title(s)/Number of direct reports: Business Analysts

Where You Will Work: This role falls into our hybrid work model, which is 1 day work from home (Friday) and 4-days in the office (Monday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $127280 - $175010 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.