Business Simplification & IT Governance Specialist (with French)

We are looking for a Business Simplification & IT Governance Specialist to join a leading international organisation in the aerospace and technology sector, based in Lisbon, Portugal. This role combines business process improvement, IT application portfolio management, project coordination and change management, with a focus on simplifying internal operations and improving IT governance.

You will support initiatives to optimise the company's application portfolio, identify opportunities for application retirement, improve data quality and establish consistent workflows for business IT requests. Working closely with business stakeholders, IT teams and international site leaders, you will coordinate improvement projects, monitor service performance and ensure effective communication throughout organisational changes.

Responsibilities

• Support business simplification initiatives aimed at reducing total cost of ownership (TCO) across the IT application portfolio.

• Analyse existing applications and identify opportunities for consolidation, optimisation or retirement.

• Coordinate application retirement campaigns, including planning, stakeholder engagement and implementation follow-up.

• Maintain accurate application portfolio records and organise initiatives to improve data quality.

• Develop and implement change management and communication plans tailored to different business stakeholders.

• Support IT governance processes across operational and business functions.

• Review and improve application demand management workflows in collaboration with IT and site leadership teams.

• Translate business requirements into clear process definitions and operational workflows.

• Coordinate the implementation, testing, validation and business acceptance of updated IT processes.

• Monitor new business application requests throughout their lifecycle, from initial submission to final acceptance.

• Register and maintain application information within portfolio management systems.

• Support data classification activities and review application implementation progress.

• Monitor process quality, documentation and delivery milestones.

• Provide stakeholders with clear updates on application requests, implementation status and outstanding actions.

• Support incident and service management activities, including monitoring service-level agreements (SLAs) and operational-level agreements (OLAs).

• Coordinate escalations and collaborate with relevant teams to resolve service-related issues.

• Develop and maintain reports and dashboards to support operational visibility and data-driven decision-making.

• Work closely with international stakeholders to ensure consistent governance, effective communication and continuous process improvement.

Requirements

• 2-3 years of experience in business management, including stakeholder communication, negotiation and business process improvement.

• 2-3 years of project management experience, ideally using Agile methodologies.

• Strong ability to analyse complex business processes and translate them into clear, practical solutions.

• Experience coordinating projects, managing stakeholders and following up on operational deliverables.

• Practical reporting and data analysis skills, including experience creating and maintaining reports using Google Looker or comparable tools.

• Familiarity with Google Apps Script or similar automation tools for data cleaning and transformation is advantageous.

• Understanding of IT governance concepts, business application management and workflow processes, or willingness to develop these skills.

• Basic knowledge of software development concepts and IT application lifecycles.

• Familiarity with low-code and no-code technologies is advantageous.

• Understanding of IT service management principles, including ITIL, SLAs and OLAs, or willingness to learn.

• Experience using Google Workspace for collaboration, reporting and process management.

• Knowledge of ServiceNow or comparable IT service management platforms is advantageous.

• Strong organisational skills and ability to coordinate multiple activities simultaneously.

• Excellent communication, stakeholder management and problem-solving abilities.

• Ability to work effectively with international and cross-functional teams.

• Proactive approach to process improvement, change management and operational efficiency.

• Fluent French and English, both written and spoken, for daily communication.

Benefits

• Permanent, full-time employment contract.

• Hybrid working model combining office-based and remote work.

• Meal vouchers.

• TOIL (time off in lieu).

• Opportunities for internal mobility and career development across international locations.

• Modern office environment with convenient public transport connections.

• Collaborative and international working environment.

• Structured onboarding and training programmes.

• Opportunity to contribute to large-scale business simplification and IT transformation initiatives.

• Professional development within a globally established technology organisation.