MSP Supplier & Workforce Operations Specialist

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

We are looking for an MSP Supplier & Workforce Operations Specialist to support and coordinate the operational and administrative lifecycle of external resources within a Managed Service Provider (MSP) environment.

In this role, you will act as a key point of contact between outsourcing partners, suppliers and internal teams, ensuring that operational processes are completed efficiently, accurately and within agreed deadlines.

You will play an active role in supplier management, resource onboarding and offboarding, Purchase Order (PO) administration, timesheet validation, invoice verification and access coordination. Your contribution will be essential to maintaining service quality, data accuracy and compliance with established processes and Service Level Agreements (SLAs).

• Manage supplier operations: Act as the day-to-day operational contact for outsourcing partners, coordinate communications, follow up on outstanding requests and documentation, and support compliance with agreed SLAs.
  
• Coordinate the external resource lifecycle: Manage onboarding and offboarding activities, validate documentation, maintain accurate records and coordinate access requests for systems, applications and company premises.
  
• Manage resource assignments: Maintain up-to-date assignment information, including dates, rates, supplier details and contractual conditions, while monitoring extensions, renewals and assignment changes.
  
• Administer Purchase Orders (POs): Coordinate PO creation, amendments, extensions and closures, ensuring that values, dates, rates and commercial conditions are accurate and aligned with approved requirements.
  
• Validate timesheets: Monitor submission and approval deadlines, verify recorded hours, identify discrepancies and coordinate corrections with suppliers, resources and internal stakeholders.
  
• Support invoice verification: Check supplier invoices against POs, agreed rates, assignment periods and approved timesheets, following up on discrepancies and pending approvals.
  
• Coordinate with internal stakeholders: Collaborate with HR, Procurement, Finance, Accounts Payable, IT, Security and MSP Operations to ensure effective communication and alignment across all parties.
  
• Maintain accurate data and reporting: Keep systems and records up to date, monitor outstanding activities, prepare operational reports and track performance indicators and SLA compliance.
  
• Contribute to continuous improvement: Identify inconsistencies, anticipate potential issues and suggest process improvements to enhance operational efficiency and service quality.
  

• Experience in HR Operations, Recruitment Operations, Supplier Administration, Procurement Operations, Finance Operations or a similar administrative or operational role.
  
• Familiarity with administrative processes, Purchase Orders, timesheets and invoice validation.
  
• Strong organisational, planning and prioritisation skills.
  
• High attention to detail and numerical accuracy.
  
• Good communication, follow-up and problem-solving skills.
  
• Ability to manage multiple requests and deadlines simultaneously.
  
• Proficiency in Microsoft Office, particularly Excel.
  
• Ability to collaborate effectively with internal teams and external partners.
  
• A proactive attitude, reliability, accountability and a strong commitment to following established processes.
  

• Previous experience in a Managed Service Provider (MSP) environment.
  
• Exposure to supplier management, HR outsourcing or contingent workforce management.
  
• Experience with supplier onboarding and assignment administration.
  
• Familiarity with ERP, procurement, HR or Vendor Management Systems (VMS).
  
• Knowledge of Accounts Payable, invoice processing and financial reconciliation workflows.
  
• Experience working with SLAs, operational KPIs and structured service delivery processes.
  
• Previous experience in a multinational organisation or shared services environment.
  

• Salary package according to the function to be performed and with demonstrated experience;
  
• Career development and certification programs.
  
• Balanced and Friendly work environment.
  
• Integrate the biggest IT MSP operating in Portugal by revenue.
  

Workplace: Lisbon - Hybrid