Business Solution Architect

We are seeking a Business Solution Architect to lead the business design of complex Salesforce-enabled transformation initiatives. You will act as a trusted advisor to senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model and process needs into cohesive solution concepts. The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, with a focus on outcomes rather than a single product or project.

Responsibilities

• Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities
• Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps
• Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators
• Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutions
• Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes
• Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship
• Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations
• For Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditability
• Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery
• Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps
• Lead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshops
• Provide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analysts

Requirements

• 7+ years of experience in business consulting, business architecture, product or process transformation, or enterprise CRM programs
• 3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role
• Strong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutions
• Strong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, experience shaping solutions with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloud
• Ability to facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities, processes, requirements, and roadmaps
• Experience with business case development, value mapping, KPI definition, prioritization, and benefits realization
• Strong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processes
• Excellent communication, storytelling, consulting, negotiation, and stakeholder management skills
• English proficiency at B2 level or higher

Nice to have

• Life Sciences experience in pharmaceutical, biotech, MedTech, clinical, medical affairs, commercial excellence, or patient services domains
• Knowledge of regulated-industry considerations such as consent, privacy, auditability, validation, and compliant engagement
• Experience with AI operating models, responsible AI, agent adoption, service design, and change management
• Hands-on knowledge of Salesforce Life Sciences solutions, Data Cloud, Revenue Cloud, or Agentforce capabilities
• Experience with design thinking, journey mapping, capability modeling, process modeling, or product operating models
• Salesforce certifications such as Business Analyst, Strategy Designer, Data Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, or relevant Agentforce credentials
• Experience supporting global programs, presales, or industry go-to-market initiatives

We offer

• Diverse multicultural, multi-functional, and multilingual work environment
• Global scope, international projects in different business domains: life sciences and healthcare, retail, and distribution, software and hi-tech, etc.
• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications
• Knowledge-sharing with colleagues from EPAM's global tech communities
• 25 days holiday per annum
• 5 days of sick leave without medical certification
• Private health insurance for employees and discount for private health insurance for family members
• Discount for Fit Pass program
• Comfortable modern offices in Belgrade and Novi Sad or remote work from any location in Serbia
• Regular corporate, social and wellbeing events (parties, sport events, advanced CSR programs etc.)

Thank you for your interest in this position. Please note that only candidates whose experience closely matches the job requirements will be contacted. If you do not receive an email from us, please do not be discouraged—feel free to apply for other positions that better align with your experience. If you have any questions, you can reach us at jobserbia@epam.com

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential.

No less important is our applicants' safety, well-being, and experience. Therefore, until further notice, all EPAM employment interviews will be conducted remotely. Our recruitment professionals and hiring managers are standing by to ensure a robust and engaging virtual candidate experience. We look forward to speaking with you!

Hybrid in Serbia