Business Solution Architect

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Essential Responsibilities / Duties

Technical Responsibilities (Retail-Focused)

• Partner with retail customers, suppliers, and internal teams to understand merchandising, replenishment, and fulfillment workflows in maintaining scalable EDI solutions.
• Understand solution design and how it meets business requirements and EDI best practices.

• Serve as the technical escalation point for complex retail integrations, proactively identifying root causes and reducing downstream support demand.
• Monitor integrations between SPS solutions and retail ERP, merchandising, WMS, and TMS platforms (e.g., SAP, Oracle, Microsoft Dynamics).
• Monitor data flows and retail transaction trends (e.g., purchase orders, acknowledgments, ASNs, invoices) to identify optimization opportunities.
• Partner in creating and maintaining technical documentation and enablement materials tailored to retail trading partner requirements.
• Manage multiple retail customer initiatives simultaneously, adapting priorities in fast-paced, high-volume retail environments.
• Functional & Customer Responsibilities (Retail-Focused)

• Embed with the retail customer's merchandising, supply chain, and IT teams to translate operational priorities into SPS solution decisions, and route structured trading-partner feedback to SPS Product, Support, and Training teams.
• Operate as the day-to-day liaison between the retailer, their supplier base, and SPS — eliminating the back-and-forth that slows trading partner issue resolution.
• Maintain working relationships with the retailer's category, replenishment, and operations leads, and with their top-tier suppliers, to keep trading partner programs running without
• escalation.

• Own execution of the retailer's Ongoing Supplier Onboarding framework in partnership with the Customer Success Executive — running cadence, surfacing bottlenecks, and reporting
• throughput.

• Deliver measurable improvements in retail trading partner performance: document accuracy,

• ASN compliance, on-time shipment rates, supplier onboarding cycle time, and exception/chargeback reduction.
• Lead operational working sessions with the retailer's internal teams — exception triage, supplier compliance reviews, transaction-set walkthroughs, and pre-go-live readiness for new trading partners.
• Identify operational risks across the retailer's trading partner ecosystem and drive resolution end-to-end, engaging SPS Support, Product, or Engineering when escalation is required.
• Translate retailer-specific business rules, compliance requirements, and seasonal events (new-store openings, peak retail windows, vendor program launches) into proactive integration and supplier readiness plans.

Minimum Requirements

Technical Minimum Requirements

• Bachelor’s degree and a minimum of 5 years of related experience, or an equivalent combination of education and experience.
• • Strong technical expertise in EDI protocols (ANSI X12, EDIFACT, XML), integration tools, and SaaS-based architectures.
• Experience supporting retail transaction sets and high-volume trading partner ecosystems.
• Demonstrated ability to work independently, manage multiple priorities, and lead complex technical initiatives.
• Strong analytical, problem-solving, and communication skills.
• Functional & Customer Minimum Requirements
• Previous customer-facing experience supporting retail or supply chain environments.
• Strong collaboration skills with the ability to work cross-functionally.
• Strategic mindset with the ability to execute engagement plans and programs.
• Excellent time management, organization, and communication skills.
• Willingness to continuously learn retail business processes and emerging technologies.

Location: 

This role follows a hybrid work model, with regular in-office presence required at our Katy, TX office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $$76,700 - $118,900. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About SPS Commerce

Welcome to SPS Commerce — where innovation meets impact. As the world’s largest retail network, we empower over 46,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best.

At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career.

When you succeed, we all succeed. We’re all about innovation, collaboration, and growth — and we’re just getting started

Why SPS Commerce?

• Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster.
• Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here.
• Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions.
• Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren’t just grown — they’re made.
• Ready to make a difference? Explore opportunities at SPS Commerce today!