Business Support Manager

Role Purpose

To take ownership of the day-to-day business administration of Triangulate Health Ltd, ensuring finance, people processes, contracting, project administration and internal systems run smoothly. This is a practical, varied role for an organised, proactive individual who is comfortable working independently, spotting what needs doing and following tasks through to completion. The role supports the Managing Director and delivery team.

Primary Responsibilities:

• Maintain accurate, up-to-date records in Xero, including supplier bills, sales invoices, expenses, receipts and coding transactions to the correct categories.

• Carry out routine bank and account reconciliations, investigate discrepancies and maintain clear supporting records.
• Prepare and issue client invoices against agreed project milestones, track payment status and follow up overdue invoices professionally.

• Coordinate purchase invoices, payments and expense claims in line with agreed approval processes

• Prepare and process monthly payroll, including salary changes, starters, leavers, deductions, statutory payments and payroll records; ensure timely submissions and payments, and escalate complex payroll or tax queries to qualified advisers.

• Maintain confidential employee records, contracts and HR system information; administer holiday, sickness and other absence records.

• Coordinate recruitment logistics, references, new-starter documentation, onboarding and leaver processes.

• Track probation reviews, mandatory training and routine HR deadlines; prepare standard HR correspondence.

• Coordinate client and supplier contracting processes, including NDAs, MSAs, Statements of Work (SOWs), purchase orders and relevant commercial documentation.

• Complete and track vendor registrations, procurement forms, compliance questionnaires and supplier onboarding for corporate clients, liaising with procurement, legal and finance contacts.

• Proactively monitor contracting timelines, approvals and outstanding actions; check documents for completeness and consistency and escalate legal or commercial decisions appropriately.

• Maintain accurate project records, budgets, milestones, purchase orders and billing information in project-management systems.

• Track work in progress (WIP), expected billing dates and utilisation; maintain resource and leave schedules and flag potential capacity clashes.

• Act as the first point of contact for routine operational queries; maintain supplier records, subscriptions, shared documents, standard operating procedures and templates.

• Coordinate routine IT, equipment and software administration and maintain compliance records, policy acknowledgements and training logs; escalate security and data protection concerns.

Person Specification:

Experience in a varied business support, office management, finance administration or operations coordination role.

Confident practical Xero experience, including invoicing, supplier bills, transaction coding and bank reconciliations.

Hands-on HR administration, including employee records, onboarding and absence administration. Practical experience preparing and processing UK payroll in-house, with an understanding of PAYE, National Insurance, pensions and payroll deadlines.

Experience handling contract documentation, procurement forms or supplier onboarding processes

Strong Microsoft Office skills and confidence using cloud-based business systems.

Highly organised, accurate and discreet.

Proactive and resourceful, able to spot problems, prioritise competing tasks, follow through independently and escalate appropriately.

Strong communication skills and sound commercial judgement in a remote team.

COMPETENCIES:

Able to confidently manage Xero bookkeeping and finance administration, maintaining accurate records and timely invoicing.

Able to coordinate HR processes reliably and confidentially, tracking deadlines and knowing when specialist guidance is required.

Able to manage commercial contracting and corporate procurement administration proactively, recognising lengthy approval processes and chasing outstanding actions.

Able to keep project, WIP, resource and billing records current, identifying potential issues before they become problems.

Able to take ownership of day-to-day operational tasks, organise priorities and resolve routine problems independently.

Able to communicate professionally across clients, colleagues and external providers, escalating material contractual, financial or compliance decisions.

Apply here 👉 https://lnkd.in/ep57HFrv

Benefits

Remote working, 25 days annual leave plus bank holidays, PerkBox discounts, flexible working