Business support specialist L1
- Hiring from
- India
- Work type
- Hybrid
- Posted
625,996 remote jobs, straight from company career pages
100% free · New jobs every minute
Show job descriptionHide job description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
POSITION REQUIREMENTS
Business Support Specialist
FORMAL EDUCATION – B.E Degree completion in Mechanical stream
WORK EXPERIENCE - minimum 3 and maximum 5 years of work experience
TECHNICAL SKILLSET REQUIREMENTS
- (U.S Customers) / Senior – Technical Troubleshooting
- Any CRM experience (Service Now, MS Dynamics, BMC Remedy)
- SAP - S4 HANA ( working knowledge )
KNOWLEDGE & EXPERIENCE:
- Excellent business communication
- customer and technician call handling
- Likely to receive / perform 3-5 calls per shift troubleshooting and diagnosis of digital IoT products.
- 24/7 rotational shift basis
- mailbox monitoring
- logical troubleshooting
- Phone and email etiquettes for interacting with staff, colleagues & customers
- Detail oriented individual who is a people person and has a positive attitude.
- Ability to follow instructions but also has confidence in making suggestions to improve processes.
Preferred: (3 to 5 years of continuous work experience)
- Technical Support Engineer
- Global Technical Customer Service Agent
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your
background, skills and interests.
Want to know what kind of Impact you can make?
Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe
can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for
communities around the world by engaging all stakeholders and educating about water issues.
Learn more by clicking here – Working at Xylem
Inclusion and Belonging at Xylem
Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.
Learn more about our commitment to Inclusion and Belonging.
(https://www.xylem.com/en-us/careers/inclusion-and-belonging/)
