Business Support Specialist (SimPro Specialist)

This is a remote position.

Business Support Specialist (SimPro Specialist)
Remote | Philippines | Full-Time Php 40,000/month - 60,000/month
Australian Business Hours (ACST hours), 5:30am–2:30pm PHT
Long-Term Remote Role

If you're an experienced operations professional who can own a job from first booking to final sign-off, make sound calls when plans change at short notice, and keep every system accurate without being chased, keep reading.

This is not an entry-level admin role or a "follow the checklist" position.

Solar Power Direct, a scaling South Australian solar business, is looking for a decisive, self-reliant coordinator. You'll take end-to-end ownership of field-service jobs across scheduling, purchasing, job monitoring and system updates. When things change, you'll be the person who assesses the situation and takes the right action.

Why This Is a Dream Job

You'll work directly with an established, growing South Australian solar business that:

• Values judgement over routine: They want someone who thinks, decides and acts, not someone who waits for instructions.
  
• Invests in your growth: You'll build in-demand expertise in SimPro and HubSpot. An assigned Success Manager (CSM) will coach you through your first 90 days.
  
• Gives you real ownership: You'll own assigned jobs end to end, not a scattered list of admin tasks.
  
• Builds for the long term: You'll work alongside the in-house installation crew . The business has a long history of building lasting teams with Filipino professionals.
  

What You'll Own

End-to-End Job Management

• Own assigned jobs across the full lifecycle, from booking and purchasing through installation, completion and follow-up.
  
• Make practical, timely decisions on difficult or changing situations, such as sudden reschedules, supplier delays or site issues, without needing constant supervision.
  
• Coordinate proactively with the internal team on job status, open scheduling tasks and outstanding purchasing items.
  
• Deliver work right the first time, with minimal to zero rework.
  

Scheduling & Job Monitoring

• Add jobs to SimPro and connected calendar tools accurately, and confirm client appointments on time.
  
• Monitor job progress and update job statuses based on the outcome, such as job completed, return visit required, reschedule needed, or client follow-up required.
  
• Manage scheduling so that site call-outs run with minimal issues.
  

Purchasing & Equipment Accuracy

• Raise and track Purchase Orders in SimPro, and make sure the correct equipment and components are ordered for each job.
  
• Chase supplier confirmations and keep records up to date in all systems.
  
• Flag missing equipment, stock discrepancies or cost issues immediately, then drive them to resolution.
  

Systems & Data Integrity

• Keep data 100% accurate across SimPro, Tradify and HubSpot.
  
• Understand how HubSpot deal stages connect to SimPro job statuses, and keep both in sync.
  
• Use AI tools such as ChatGPT or Claude to summarise supplier threads, speed up follow-ups and improve workflows.
  
• Spot process gaps and suggest practical improvements.
  

Requirements

This role is a great fit if you:

• Make sound decisions under pressure. You can assess a situation, weigh the options and take the right action, rather than applying the same process every time.
  
• Are self-reliant. You work independently, manage several jobs at once, and don't need daily hand-holding.
  
• Think end to end. You understand how scheduling, purchasing, installation and client follow-up connect across a job's lifecycle.
  
• Have trades job management experience. You've worked hands-on with SimPro (strongly preferred), or with a similar platform such as Tradify, AroFlo or ServiceM8.
  
• Have relevant industry experience. You've done operations or project coordination in solar, electrical, trades or field service.
  
• Are a data guardian. You catch errors before they reach install day and treat discrepancies as problems to solve.
  
• Know CRMs. Experience with HubSpot or a similar CRM is a strong advantage.
  
• Are AI-adaptive. You already use AI tools to work faster and smarter.
  
• Communicate clearly and confidently. Your written and spoken English is professional and fluent.
  
• Can commit fully. This is an exclusive, full-time position. Candidates must not hold any other ongoing roles or side work.
  

What Success Looks Like

Within 2–3 months:

• Systems mastery: You're proficient in SimPro and familiar with how HubSpot deal stages align with the SimPro workflow.
  
• Jobs run smoothly: Job statuses are updated promptly and accurately, and site call-outs aren't disrupted by scheduling or purchasing errors.
  
• Purchasing is clean: The correct equipment is ordered on time, and discrepancies are flagged and resolved straight away.
  
• Rework is minimal: Your work is right the first time.
  
• You've earned trust: The team relies on your judgement to handle changes and difficult calls independently, and your updates don't need double-checking.
  

Final Word

If you've ever thought, "I don't just schedule jobs, I own them. I make the call when things change, and I keep every system accurate," this is your role.

Let's build long-term success, together.

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