Business System Analyst

Job Title: Business Systems Analyst (BSA)

Location: Pontiac, MI (Hybrid)
Job Type: Long-Term Contract
Interview: Video or In-Person

Job Description:

We are looking for an experienced Business Systems Analyst to support technology projects across Infrastructure Services, including Networking, Servers, Workstations, Microsoft 365, VOIP Telecommunications, and Service Center teams.

Key Responsibilities:

• Analyze business data and prepare technical requirements.

• Support technology projects and ensure timely delivery of project requirements.

• Conduct research, testing, and implementation of technology solutions.

• Create procedures to improve existing systems and business processes.

• Provide training and technical support to end users.

• Prepare Request for Proposals (RFPs) and Contract Scope of Deliverables.

• Coordinate with infrastructure and technical teams.

Must-Have Skills:

• Strong experience with Microsoft 365 (M365) Productivity Suite.

• Hands-on Data Analytics experience.

• Strong analytical, communication, and problem-solving skills.

• Ability to independently manage project assignments.

Preferred Skills:

• Experience with contracts and Request for Proposals (RFPs).

• Webex Calling Platform.

• Telecommunications Expense Management.

• ServiceNow integrations, including Asset Management, Inventory Management, and CMDB Discovery.

Interested candidates: Please share your updated resume along with your contact details and availability.