Business Systems Administrator (NetSuite)

Job Description At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Business Systems Administrator (NetSuite) to be part of making this happen. Position Overview and Objective The Business Systems Administrator (NetSuite) operates as a system administrator within the Business Applications team, working primarily with Business Applications administrators and managers to deliver secure, consistent, and well governed use of NetSuite across the organization. The role focuses on administering, maintaining, and enhancing the platform based on approved business needs, ensuring that core financial and operational processes are supported by reliable system configuration, accurate data, and well controlled changes. Working within established standards and governance, the administrator helps ensure NetSuite enables efficiency, compliance, and scalability for supported teams. The position emphasizes disciplined execution, documentation, and adherence to change and release processes rather than independent solution ownership or direct stakeholder intake. Through ongoing system administration, issue resolution, reporting support, and integration awareness, the administrator contributes to the stability and continuous improvement of NetSuite as a core enterprise platform supporting business objectives. Primary Responsibilities and Duties may include: System Administration & Configuration Support system configuration, workflows, and day-to-day administration activities for NetSuite within defined standards and guidance. Assist with managing system updates and releases, supporting planned rollout activities and validation steps. Monitor application storage usage and perform data archiving activities as required. Create and maintain standard reports and assist with approved ad hoc reporting requests. Perform introductory scripting and development work under direction. Create and maintain test cases for assigned enhancements and fixes (including regression where applicable), and document outcomes to support release readiness and controlled deployments. Support deployments using established best practices, including following change control, completing required validations, and coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact. Internal Team Partnership Work primarily with Business Applications administrators and managers to support requirement clarification and execution of approved priorities. Participate in internal working sessions to understand assigned changes, dependencies, and implementation expectations. Partner with team members to support adoption activities following planned change initiatives. Change Execution & Documentation Execute assigned work in accordance with established change control and release management processes. Reference, update, and maintain documentation related to NetSuite support, enhancements, and operational procedures using approved templates. Support & Issue Resolution Act as an individual contributor, resolving issues routed through established Business Applications team support and escalation channels. Troubleshoot assigned system, configuration, access, and data issues using documented procedures and guidance. Identify repeat issues and escalate appropriately for backlog consideration. Integrations & System Awareness Maintain working knowledge of existing NetSuite integrations and their role within the broader application ecosystem. Assess potential downstream impact of assigned changes and escalate integration considerations as needed. Support testing and validation related to planned integration updates. Access & Governance Support Assist with user access reviews and audits, including validation of roles, permissions, and data visibility. Support remediation of access issues identified through audits or reviews. Assist with maintaining user and role changes in response to approved business and departmental updates. Help install and validate approved managed packages and tools within the environment. Key Skills Solid problem-solving skills. Ability to understand our organization’s business. Ability to understand our Business Tool ecosystem. Understanding iPaaS solutions (e.g. Jitterbit, Boomi, etc.) and how your tool stack connects to other internal applications (Adaptive/ Pigment, Avalara, Workday, Navan, Avalara etc.). The ability to quickly acquire working knowledge of connected business tools is a plus; these tools include but may not be limited to (Adaptive/Pigment, High Radius, Workday, Navan, Avalara, Zip etc.). Computer literate and proficient in standard office applications for Word, Excel and Outlook. Collaborative and consultative abilities to work with non-technical end users. Aptitude for eliciting user requirements and developing both process and technical solutions. Key Competencies Working knowledge of SOX compliance and tracking. Ability to manage individual work efforts as part of the Jira Sprint/Release process. Working knowledge (preferably in a development environment) of JavaScript/Suite Script, SQL, and HTML. Exposure to REST/SOAP, APIs, XML/JSON and SSO/TBA Finance/Accounting exposure and/or background are also preferred. Minimum Qualifications 3-5 years of NetSuite administration experience Obtainment or pursuit of base NetSuite Admin Certification preferred (e.g. Suite Foundation, Administration) Interest in other preferred NetSuite Certifications include ERP Consultant, Financial User, Suite Analytics, Application Developer, etc. Willingness to continue growing through experience and/or study and certification. Minimum expectation of a bachelor’s degree OR equivalent education/experience. Environment and Physical Demands Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment. Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity. If located in a company office, it often requires the mobility to physically navigate the space. In the event of business travel, mobility is sufficient to utilize public and private transport and navigate to essential locations. May include moving or lifting of 25 pounds or less (e.g. office chair, reams of paper). About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here . We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days RRSP and 401k match Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.