Business Systems Analyst

Benefits: Competitive salary Opportunity for advancement Training & development Job Title: Business Systems Analyst Location: Remote – USA Let’s Create Our Future Together at The AES Group The AES Group is a technology solutions company with over 20 years of experience delivering innovative digital transformation initiatives across cloud, data, AI, infrastructure, and emerging technologies. Why Join Us? We are hiring an experienced Business Systems Analyst to support a strategic Unified Communications transformation initiative. This role offers the opportunity to contribute to a large-scale platform modernization effort, collaborate with cross-functional technology teams, and influence solution design, requirements strategy, and successful implementation. What You’ll Gain Opportunity to support a major Unified Communications platform transformation Exposure to enterprise-level systems, integrations, and architecture discussions Collaborative environment with business, technical, development, and QA teams Ability to influence requirements, solution design, and delivery outcomes Hands-on involvement in modern analysis, testing, and governance practices Position Summary We are seeking a skilled Business Systems Analyst to support the planning, analysis, documentation, and implementation of a new Unified Communications platform. The ideal candidate will translate business needs into clear system requirements, facilitate solution discussions, and ensure alignment across project teams throughout the delivery lifecycle. This role requires strong analytical thinking, excellent documentation skills, and the ability to work closely with business analysts, developers, testers, architects, and infrastructure teams. Key Responsibilities Business Analysis & Requirements Management Support the development of Statements of Work for system integration and platform implementation activities Participate in requirements gathering sessions with business and technical stakeholders Analyze business needs and translate them into detailed System Requirements Documents Create process flows, system impact assessments, functional specifications, and documentation artifacts Identify and document functional and non-functional system requirements Ensure requirements are clearly communicated to development and delivery teams Solution Design & Collaboration Identify stakeholders and collaborate with Information Systems teams to design effective solutions Facilitate solution design sessions with developers, architects, analysts, and QA teams Create screen layouts, wireframes, and user interface mockups to support development Conduct peer reviews and incorporate feedback into requirements documentation Support teams throughout the full solution lifecycle Testing & Quality Assurance Lead requirements walkthroughs with development and testing teams Review test coverage and help prioritize QA scenarios Analyze defects, identify root causes, and recommend corrective actions Validate that delivered solutions meet documented business and system requirements Project Support & Governance Track deliverables, milestones, and requirements-related activities Provide effort estimates and support project planning Manage change requests and maintain requirements traceability Support governance processes and ensure documentation accuracy Required Qualifications Proven experience as a Business Systems Analyst, Systems Analyst, or similar role Strong experience gathering, analyzing, and documenting business and system requirements Experience creating SRDs, process flows, functional specifications, and related documentation Ability to facilitate requirements workshops and solution design discussions Experience supporting SDLC methodologies Strong analytical, problem-solving, communication, and collaboration skills Experience working with developers, testers, architects, and business stakeholders Preferred Qualifications Experience with telephony infrastructure or Unified Communications platforms Familiarity with technical architecture diagrams and system integration concepts Experience supporting enterprise technology transformation initiatives Knowledge of requirements management and change control processes Experience with wireframes, screen mockups, and UI documentation Success Factors Strong attention to detail and documentation quality Ability to manage multiple priorities in a fast-paced environment Excellent stakeholder management and facilitation skills Proactive problem-solving mindset and commitment to successful delivery Ready to make an impact? Apply now and join us on our journey! This is a remote position. Compensation: $50.00 - $60.00 per hour AES is a premier technology consulting company that brings together businesses and talent to deliver the most innovative technology solutions that create the most positive impact to society. In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas: - Customer Experience: engaging customers with differentiating digital experiences to sustain business relevance - Employee Experience: enabling employees to learn, collaborate, and grow to sustain business performance - Business Solutions: transforming and optimizing business operations to sustain business resilience - Emerging Technology: exploring and adopting emerging technology to transform business model Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of what we do is creating the future that is right for everyone, with the right technology, and with the right talent.