Business Systems Analyst( Application Support)

Dawn InfoTek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We are committed to delivering innovative technology solutions and connecting top-tier IT talent with leading organizations.

We are currently seeking a skilled Business Systems Analyst to support one of our major banking clients. This hybrid role combines the responsibilities of a Business Systems Analyst and an Application Support Analyst.

Location: Downtown Toronto

Work Model: Hybrid – three days per week in the office

Contract Duration: Initial one-year contract

Additional Requirement: Candidates must be comfortable participating in a rotating on-call support schedule.

Must Have Skills:

• 10+ years experience working in a related IT field and/or supporting business
• 2+ years supporting high critical business functions such as trading, payments or business functions / investment use cases within a Canadian financial institution
• 2+ years experience in performing SQL queries / reports or Database administration
• 2+ years utilizing performance and capacity management tools such as Dynatrace, Kabana, AppDynamics, Splunk, CA Introscope & Datadog, Gomez or New Relic
• 5+ years in an application support capacity. This will include incident and problem management.

Nice to haves

• Experience within a major Canadian financial institution.
• Experience in order routing vendors such as Broadridge, Fidessa FIX gateway or IRESS
• 2 + years experience with enterprise collaboration tools: JIRA, Confluence, SharePoint, Service Now.
• Some familiarity with Dynatrace
• A strong understanding of microservices deployed within Cloud computing platforms – AWS, Kubernetes / Docker; GKE; Azure PCF is an asset
• Background in user interface testing including desktop web, mobile web, Android and iOS